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Truly not a Relaxing Spa Experience
Spa Atlantis的点评
点评：I am writing this review with so much sadness..... My husband and I live in Reno, in Lakeridge and frequent the Atlantis for their amazing Restaurants - we love the Atlantis Steakhouse, Bistro Napa and anytime we have Family/Friends in town we take them there (easily several dozen times!). So my Husband of 38 years bought me an Atlantis Gift Card as a Christmas Present to use at the Atlantis Spa as it is the most highly rated Spa in Reno. I decided to use it this week as my Daughter came up from San Diego for Mother's Day and what better way to have some Mother/Daughter time, right?
We booked Massages and thought we would enjoy the 'Spa Experience' that the Atlantis is known for. When we arrived we found that the Spa pool was out of service. Okay, fine (but not really) - we went to the outdoor pool that was filled with Moms and Kids. Again, no biggie, kinda, not really? My Daughter and I wanted to order a Drink. There wasn't anyone out at the Pool Area (with the Moms and kids) that was available to take a drink order. So we went back in to the 'non-operational Spa pool' area, finally we were able to order a Drink, they said 20 minutes. Okay, we thought it would work, should be here before our scheduled treatments, and yes they were.
However.... this is where everything went sideways. We received the drinks and the guy asks for payment. I am in a bathing suit with a robe and towel, did not bring my wallet, credit card. He said he would come back. Then we went back in to get ready for our Massages. I am in the 'Relaxation Room' waiting for my Massage and the Masseuse called for me at the same time as a Spa Representative was there asking for me to pay my 'Room Service Bill'. I am at that point just in my Robe and asked if we could settle this later (again, this is just a charge for 2 drinks). So I get done with my Massage and I'm truly relaxed - I am about to go into the Steam Room and the Spa Staff are right there again, asking me to settle my 'Room Service Charge'.
So the relaxation/calm that I just experienced vanished. Okay so wait - why can't you just add 2 drinks to our tab at the Spa? Why do you want to make a Guest feel so Uncomfortable, incessantly asking to pay? Why make this a truly unpleasant Experience? I wanted to have the 'Atlantis Spa Experience'. I will never go there again (will go back to the Peppermill), nor will I ever go to any of their Restaurants ever again. Save your $$ - definitely not a true Spa Experience.
Lastly, the locker area is small/cramped and quite uncomfortable undressing/dressing if more than 3 people are in there, the waiting area also small/cramped. I have been to way better Spas over the years, not sure why the Atlantis Spa is so highly rated.....
We booked Massages and thought we would enjoy the 'Spa Experience' that the Atlantis is known for. When we arrived we found that the Spa pool was out of service. Okay, fine (but not really) - we went to the outdoor pool that was filled with Moms and Kids. Again, no biggie, kinda, not really? My Daughter and I wanted to order a Drink. There wasn't anyone out at the Pool Area (with the Moms and kids) that was available to take a drink order. So we went back in to the 'non-operational Spa pool' area, finally we were able to order a Drink, they said 20 minutes. Okay, we thought it would work, should be here before our scheduled treatments, and yes they were.
However.... this is where everything went sideways. We received the drinks and the guy asks for payment. I am in a bathing suit with a robe and towel, did not bring my wallet, credit card. He said he would come back. Then we went back in to get ready for our Massages. I am in the 'Relaxation Room' waiting for my Massage and the Masseuse called for me at the same time as a Spa Representative was there asking for me to pay my 'Room Service Bill'. I am at that point just in my Robe and asked if we could settle this later (again, this is just a charge for 2 drinks). So I get done with my Massage and I'm truly relaxed - I am about to go into the Steam Room and the Spa Staff are right there again, asking me to settle my 'Room Service Charge'.
So the relaxation/calm that I just experienced vanished. Okay so wait - why can't you just add 2 drinks to our tab at the Spa? Why do you want to make a Guest feel so Uncomfortable, incessantly asking to pay? Why make this a truly unpleasant Experience? I wanted to have the 'Atlantis Spa Experience'. I will never go there again (will go back to the Peppermill), nor will I ever go to any of their Restaurants ever again. Save your $$ - definitely not a true Spa Experience.
Lastly, the locker area is small/cramped and quite uncomfortable undressing/dressing if more than 3 people are in there, the waiting area also small/cramped. I have been to way better Spas over the years, not sure why the Atlantis Spa is so highly rated.....
翻译：我怀着无比悲伤的心情写下这篇评论.....我和丈夫住在里诺的 Lakeridge，我们经常光顾亚特兰蒂斯酒店，因为那里的餐厅非常棒 - 我们喜欢亚特兰蒂斯牛排馆和 Bistro Napa，每当有家人/朋友来城里时，我们都会带他们去那里（轻轻松松就去了几十次！）。所以我结婚 38 年的丈夫给我买了一张亚特兰蒂斯礼品卡作为圣诞礼物，让我在亚特兰蒂斯水疗中心使用，因为它是里诺评价最高的水疗中心。我决定这周用这张卡，因为我的女儿从圣地亚哥过来过母亲节，还有什么比这更好的方式来享受母女时光，对吧？
我们预订了按摩，想享受亚特兰蒂斯酒店闻名的“水疗体验”。当我们到达时，我们发现水疗池已经停止服务了。好吧，还好（但不是真的） - 我们去了挤满了妈妈和孩子的室外游泳池。再说一次，没什么大不了的，有点，不是真的？我和女儿想点一杯饮料。泳池区（有妈妈和孩子）没有人可以点饮料。所以我们回到了“非运营水疗池”区域，最后我们终于可以点饮料了，他们说 20 分钟后。好吧，我们认为这样可以，应该在我们预定的治疗之前到达，是的，他们确实来了。
然而……这时一切都出问题了。我们收到了饮料，那个人要求付款。我穿着泳衣、浴袍和毛巾，没有带钱包和信用卡。他说他会再来的。然后我们回去准备按摩。我在“休息室”等着按摩，按摩师叫我来，与此同时，水疗代表在那里要求我支付“客房服务费”。我当时只穿着浴袍，问我们是否可以稍后再结账（再次强调，这只是 2 杯饮料的费用）。按摩结束后，我感到非常放松——我正要去蒸汽房，水疗工作人员又来了，让我结清“客房服务费”。
所以我刚刚体验到的放松/平静消失了。好吧，等等——为什么你不能在水疗中心的账单上加两杯饮料？你为什么要让客人感到如此不舒服，不停地要求付款？为什么要让这成为一次真正不愉快的体验？我想体验“亚特兰蒂斯水疗体验”。我再也不会去那里了（会回到 Peppermill），也不会再去他们的任何一家餐厅。省下你的钱——绝对不是真正的水疗体验。
最后，更衣室很小/拥挤，如果里面有超过 3 个人，脱衣服/穿衣服会很不舒服，等候区也很小/拥挤。这些年来，我去过更好的水疗中心，不知道为什么亚特兰蒂斯水疗中心的评价这么高.....
我们预订了按摩，想享受亚特兰蒂斯酒店闻名的“水疗体验”。当我们到达时，我们发现水疗池已经停止服务了。好吧，还好（但不是真的） - 我们去了挤满了妈妈和孩子的室外游泳池。再说一次，没什么大不了的，有点，不是真的？我和女儿想点一杯饮料。泳池区（有妈妈和孩子）没有人可以点饮料。所以我们回到了“非运营水疗池”区域，最后我们终于可以点饮料了，他们说 20 分钟后。好吧，我们认为这样可以，应该在我们预定的治疗之前到达，是的，他们确实来了。
然而……这时一切都出问题了。我们收到了饮料，那个人要求付款。我穿着泳衣、浴袍和毛巾，没有带钱包和信用卡。他说他会再来的。然后我们回去准备按摩。我在“休息室”等着按摩，按摩师叫我来，与此同时，水疗代表在那里要求我支付“客房服务费”。我当时只穿着浴袍，问我们是否可以稍后再结账（再次强调，这只是 2 杯饮料的费用）。按摩结束后，我感到非常放松——我正要去蒸汽房，水疗工作人员又来了，让我结清“客房服务费”。
所以我刚刚体验到的放松/平静消失了。好吧，等等——为什么你不能在水疗中心的账单上加两杯饮料？你为什么要让客人感到如此不舒服，不停地要求付款？为什么要让这成为一次真正不愉快的体验？我想体验“亚特兰蒂斯水疗体验”。我再也不会去那里了（会回到 Peppermill），也不会再去他们的任何一家餐厅。省下你的钱——绝对不是真正的水疗体验。
最后，更衣室很小/拥挤，如果里面有超过 3 个人，脱衣服/穿衣服会很不舒服，等候区也很小/拥挤。这些年来，我去过更好的水疗中心，不知道为什么亚特兰蒂斯水疗中心的评价这么高.....
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