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Worst customer service
Cruiser31****
Worst customer service
8 East的点评
点评：Shocking customer service - we were a party of 13 (family from UK, Canada and USA, joining together after many years to celebrate each other.
We had asked the waiter to split our bill by country.
The waiter forgot to take one of our party’s order, even though we were all present when the waiter was taking out orders. The family member whose order was missed, waited for the waiter to come back and take his order, and when that didn’t happen, he got up and found the waiter to place his order.
Apparently, the late placement of this order(which was due to the fault of the waiter) resulted in 2 members of our party not receiving their order. All other family members had their meals which all went cold whilst we were waiting for the missing orders. In the end, the family members who did not get their meals, insisted that the rest of us go ahead and eat because our food was getting cold.
So, ultimately, 2 members of our party did not receive their meals and those that did, ate it cold.
When the bill arrived, I complained about the situation and asked for the service charge to be removed.
The manager (after arguing with me ) said he would remove the service charge from only one of the 3 bills. He took away one of the bills ( which I presumed he was going to amend to remove the service charge) - however, he returned with 3 security guards who accused me of not paying the bill
I explained the situation, but they insisted the service charge was mandatory.
In the UK, you pay service charge if you are happy with the service - we were not happy with the service and this restaurant couldn’t handle it.
The manager called security to ensure the service charge was paid even though he already agreed to remove the service charge from one of the 3 bills.
Unbelievable
We had asked the waiter to split our bill by country.
The waiter forgot to take one of our party’s order, even though we were all present when the waiter was taking out orders. The family member whose order was missed, waited for the waiter to come back and take his order, and when that didn’t happen, he got up and found the waiter to place his order.
Apparently, the late placement of this order(which was due to the fault of the waiter) resulted in 2 members of our party not receiving their order. All other family members had their meals which all went cold whilst we were waiting for the missing orders. In the end, the family members who did not get their meals, insisted that the rest of us go ahead and eat because our food was getting cold.
So, ultimately, 2 members of our party did not receive their meals and those that did, ate it cold.
When the bill arrived, I complained about the situation and asked for the service charge to be removed.
The manager (after arguing with me ) said he would remove the service charge from only one of the 3 bills. He took away one of the bills ( which I presumed he was going to amend to remove the service charge) - however, he returned with 3 security guards who accused me of not paying the bill
I explained the situation, but they insisted the service charge was mandatory.
In the UK, you pay service charge if you are happy with the service - we were not happy with the service and this restaurant couldn’t handle it.
The manager called security to ensure the service charge was paid even though he already agreed to remove the service charge from one of the 3 bills.
Unbelievable
翻译：令人震惊的客户服务——我们一共 13 个人（来自英国、加拿大和美国的家庭，多年后聚在一起庆祝彼此。
我们要求服务员按国家分摊账单。
服务员忘了记下我们其中一人的订单，尽管服务员记下订单时我们都在场。错过订单的家庭成员等着服务员回来记下他的订单，当服务员没有回来时，他起身找到服务员下订单。
显然，这个订单的延迟下达（这是服务员的错）导致我们 2 名成员没有收到他们的订单。所有其他家庭成员都吃了饭，但在我们等待丢失的订单时，饭都凉了。最后，没有拿到饭的家庭成员坚持让我们其他人继续吃，因为我们的食物变冷了。
所以，最终，我们中的 2 名成员没有拿到饭，而拿到饭的人吃的都是冷的。
结账时到达后，我抱怨了这种情况，并要求取消服务费。
经理（在与我争论后）说他只会从 3 张账单中的一张中取消服务费。他拿走了其中一张账单（我以为他要修改账单以取消服务费）——然而，他带着 3 名保安回来了，他们指责我没有付账
我解释了情况，但他们坚持说服务费是强制性的。
在英国，如果您对服务感到满意，则需要支付服务费——我们对服务不满意，这家餐厅无法处理。
经理打电话给保安以确保服务费已支付，尽管他已经同意从 3 张账单中的一张中取消服务费。
难以置信
我们要求服务员按国家分摊账单。
服务员忘了记下我们其中一人的订单，尽管服务员记下订单时我们都在场。错过订单的家庭成员等着服务员回来记下他的订单，当服务员没有回来时，他起身找到服务员下订单。
显然，这个订单的延迟下达（这是服务员的错）导致我们 2 名成员没有收到他们的订单。所有其他家庭成员都吃了饭，但在我们等待丢失的订单时，饭都凉了。最后，没有拿到饭的家庭成员坚持让我们其他人继续吃，因为我们的食物变冷了。
所以，最终，我们中的 2 名成员没有拿到饭，而拿到饭的人吃的都是冷的。
结账时到达后，我抱怨了这种情况，并要求取消服务费。
经理（在与我争论后）说他只会从 3 张账单中的一张中取消服务费。他拿走了其中一张账单（我以为他要修改账单以取消服务费）——然而，他带着 3 名保安回来了，他们指责我没有付账
我解释了情况，但他们坚持说服务费是强制性的。
在英国，如果您对服务感到满意，则需要支付服务费——我们对服务不满意，这家餐厅无法处理。
经理打电话给保安以确保服务费已支付，尽管他已经同意从 3 张账单中的一张中取消服务费。
难以置信
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