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A Painful Dining Experience Made Worse by Management
R H
A Painful Dining Experience Made Worse by Management
595 Craft And Kitchen的点评
点评：I recently had a deeply disappointing experience at 595 Craft, which I shared on other platforms. Unfortunately, the owner's response to my feedback was not only defensive but also dismissive of my legitimate concerns. Here is what happened:
The restaurant seated an unruly family next to me, despite having another empty table on my other side and three other empty tables in the dining area. I had initially tried to sit at the bar, but it was completely full. On top of that, the owner occupied two spaces: one for himself with his laptop and another seat for his backpack. I repeatedly asked the family to stop their children from kicking my crutches, but the mother dismissed my requests, saying "kids will be kids." The server, who turned out to be the general manager, watched this happen while taking their order but pretended nothing occurred. I had to move to the other end of my table mid-meal.
Given that my server was actually the general manager (which I discovered through the owner's response to my review), it's even more concerning that she didn't take the opportunity to seat the family away from my crutches or proactively handle the conflict. This is a mistake I might expect from a server, but not from a general manager.
The general manager even stopped by after I had asked for the check and inquired if I was upset because of the beer. When I shook my head because that wasn't the issue, she said she would comp it and took away the mostly full beer I was looking forward to finishing. This didn't make sense because I hadn't finished my fourth taco, and she didn't ask about that. It seemed like she just wanted to take my beer away. I wasn't looking for a comp; I wanted to dine somewhere without being picked on for having a disability.
Despite the poor service, I still left the kitchen a tip, as they had nothing to do with this. I removed my previous 5-star review for 595 because I don't want anyone else to go through this.
This experience was already bad, but I could've written it off as a one-off incident. However, in response to my honest review, the owner accused me of being hostile and shifted the blame onto me rather than addressing the actual issues I raised. I believe most people would find it distressing to have something they treat like an extension of their own body repeatedly kicked, especially after asking for it to stop.
Instead of using this feedback as an opportunity to improve, the owner asked me to show "more compassion and empathy for those around you," even though he showed none in his response. I don't think people with disabilities or injuries are safe dining here, given the management's clear stance.
The restaurant seated an unruly family next to me, despite having another empty table on my other side and three other empty tables in the dining area. I had initially tried to sit at the bar, but it was completely full. On top of that, the owner occupied two spaces: one for himself with his laptop and another seat for his backpack. I repeatedly asked the family to stop their children from kicking my crutches, but the mother dismissed my requests, saying "kids will be kids." The server, who turned out to be the general manager, watched this happen while taking their order but pretended nothing occurred. I had to move to the other end of my table mid-meal.
Given that my server was actually the general manager (which I discovered through the owner's response to my review), it's even more concerning that she didn't take the opportunity to seat the family away from my crutches or proactively handle the conflict. This is a mistake I might expect from a server, but not from a general manager.
The general manager even stopped by after I had asked for the check and inquired if I was upset because of the beer. When I shook my head because that wasn't the issue, she said she would comp it and took away the mostly full beer I was looking forward to finishing. This didn't make sense because I hadn't finished my fourth taco, and she didn't ask about that. It seemed like she just wanted to take my beer away. I wasn't looking for a comp; I wanted to dine somewhere without being picked on for having a disability.
Despite the poor service, I still left the kitchen a tip, as they had nothing to do with this. I removed my previous 5-star review for 595 because I don't want anyone else to go through this.
This experience was already bad, but I could've written it off as a one-off incident. However, in response to my honest review, the owner accused me of being hostile and shifted the blame onto me rather than addressing the actual issues I raised. I believe most people would find it distressing to have something they treat like an extension of their own body repeatedly kicked, especially after asking for it to stop.
Instead of using this feedback as an opportunity to improve, the owner asked me to show "more compassion and empathy for those around you," even though he showed none in his response. I don't think people with disabilities or injuries are safe dining here, given the management's clear stance.
翻译：我最近在 595 Craft 餐厅的用餐体验非常令人失望，我在其他平台上分享了这一经历。不幸的是，店主对我的反馈不仅带有防御性，而且对我的合理担忧也置之不理。事情是这样的：
餐厅让一个不守规矩的家庭坐在我旁边，尽管我另一边还有一张空桌子，用餐区还有三张空桌子。我最初想坐在吧台，但那里已经坐满了人。除此之外，店主还占据了两个位置：一个是他自己用的笔记本电脑，另一个是他的背包。我反复要求这家人不要让他们的孩子踢我的拐杖，但这位母亲拒绝了我的要求，说“孩子就是孩子”。服务员原来是总经理，他在点菜时看着这一切，但假装什么都没发生。我不得不在用餐中途移到桌子的另一端。
考虑到我的服务员实际上是总经理（我是通过老板对我的评论的回复发现的），更令人担忧的是，她没有抓住机会让家人远离我的拐杖，也没有主动处理冲突。这是我可能预料到服务员会犯的错误，但不是总经理会犯的错误。
在我结账后，总经理甚至过来问我是否因为啤酒而感到不高兴。当我摇头说这不是问题时，她说她会补偿，并拿走了我期待喝完的几乎满满的啤酒。这毫无道理，因为我还没有吃完第四个玉米卷，她也没有问起这件事。她似乎只是想把我的啤酒拿走。我不是想补偿；我想在不因残疾而被欺负的地方吃饭。
尽管服务很差，我还是给厨房留了小费，因为他们与此事无关。我删除了之前对 595 的五星评价，因为我不想让其他人经历这种事情。
这次经历已经很糟糕了，但我本可以把它当作一次性事件。然而，在回应我的诚实评论时，店主指责我怀有敌意，并将责任推到我身上，而不是解决我提出的实际问题。我相信大多数人都会觉得，被当作自己身体延伸的东西反复踢是很痛苦的，尤其是在要求停止之后。
店主没有把这个反馈当作改进的机会，而是要求我“对周围的人表现出更多的同情和同理心”，尽管他在回应中没有表现出任何同情和同理心。鉴于管理层的明确立场，我认为残疾人或受伤的人在这里用餐并不安全。
餐厅让一个不守规矩的家庭坐在我旁边，尽管我另一边还有一张空桌子，用餐区还有三张空桌子。我最初想坐在吧台，但那里已经坐满了人。除此之外，店主还占据了两个位置：一个是他自己用的笔记本电脑，另一个是他的背包。我反复要求这家人不要让他们的孩子踢我的拐杖，但这位母亲拒绝了我的要求，说“孩子就是孩子”。服务员原来是总经理，他在点菜时看着这一切，但假装什么都没发生。我不得不在用餐中途移到桌子的另一端。
考虑到我的服务员实际上是总经理（我是通过老板对我的评论的回复发现的），更令人担忧的是，她没有抓住机会让家人远离我的拐杖，也没有主动处理冲突。这是我可能预料到服务员会犯的错误，但不是总经理会犯的错误。
在我结账后，总经理甚至过来问我是否因为啤酒而感到不高兴。当我摇头说这不是问题时，她说她会补偿，并拿走了我期待喝完的几乎满满的啤酒。这毫无道理，因为我还没有吃完第四个玉米卷，她也没有问起这件事。她似乎只是想把我的啤酒拿走。我不是想补偿；我想在不因残疾而被欺负的地方吃饭。
尽管服务很差，我还是给厨房留了小费，因为他们与此事无关。我删除了之前对 595 的五星评价，因为我不想让其他人经历这种事情。
这次经历已经很糟糕了，但我本可以把它当作一次性事件。然而，在回应我的诚实评论时，店主指责我怀有敌意，并将责任推到我身上，而不是解决我提出的实际问题。我相信大多数人都会觉得，被当作自己身体延伸的东西反复踢是很痛苦的，尤其是在要求停止之后。
店主没有把这个反馈当作改进的机会，而是要求我“对周围的人表现出更多的同情和同理心”，尽管他在回应中没有表现出任何同情和同理心。鉴于管理层的明确立场，我认为残疾人或受伤的人在这里用餐并不安全。
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