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Disappointing experience and charged twice
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Disappointing experience and charged twice
Lindo Michoacan的点评
点评：I’m writing to share a recent dining experience at Lindo Michoacan in Henderson, Nevada, and let’s just say it wasn’t the smoothest ride.
So, a little backstory – about a week after our lunch there on August 14th, one of my friends was checking her credit card statement and guess what? She spots a double charge from Lindo Michoacan. Yeah, you read that right. Intrigued by this unexpected financial twist, she alerted the rest of us. Lo and behold, four out of five of us were victims of the double-charge debacle.
Being the proactive bunch we are, we thought, “Hey, let’s give them a call and sort this out.” Not expecting miracles, we just wanted a genuine apology and maybe some explanation. But, surprise surprise, the manager pulled a “not-our-fault” card, blaming the bank for the mishap. Ugh, talk about a letdown. We believe in honest communication, and this just didn’t sit well.
Now, as someone knee-deep in marketing and customer engagement, I get it – mistakes happen. But it’s how you handle them that matters, right? Lindo Michoacan, unfortunately, missed the mark on this one. Our appetite for exceptional service was definitely bigger than what we got.
This isn’t just a rant, though. I hope this feedback nudges Lindo Michoacan to step up their game. In a world where great dining experiences can make or break a place, winning over customers with solid service is key. I’m all for growth and positive vibes, and I’m hoping this hiccup triggers some much-needed changes.
Thanks for tuning in to my experience. Here’s to hoping that others who step into Lindo Michoacan have a much smoother ride.
So, a little backstory – about a week after our lunch there on August 14th, one of my friends was checking her credit card statement and guess what? She spots a double charge from Lindo Michoacan. Yeah, you read that right. Intrigued by this unexpected financial twist, she alerted the rest of us. Lo and behold, four out of five of us were victims of the double-charge debacle.
Being the proactive bunch we are, we thought, “Hey, let’s give them a call and sort this out.” Not expecting miracles, we just wanted a genuine apology and maybe some explanation. But, surprise surprise, the manager pulled a “not-our-fault” card, blaming the bank for the mishap. Ugh, talk about a letdown. We believe in honest communication, and this just didn’t sit well.
Now, as someone knee-deep in marketing and customer engagement, I get it – mistakes happen. But it’s how you handle them that matters, right? Lindo Michoacan, unfortunately, missed the mark on this one. Our appetite for exceptional service was definitely bigger than what we got.
This isn’t just a rant, though. I hope this feedback nudges Lindo Michoacan to step up their game. In a world where great dining experiences can make or break a place, winning over customers with solid service is key. I’m all for growth and positive vibes, and I’m hoping this hiccup triggers some much-needed changes.
Thanks for tuning in to my experience. Here’s to hoping that others who step into Lindo Michoacan have a much smoother ride.
翻译：我写这封信是为了分享最近在内华达州亨德森林多米却肯州的用餐经历，我们只能说这并不是最顺利的旅程。
那么，有一个小背景故事——8 月 14 日我们在那里吃午餐后大约一周，我的一个朋友正在检查她的信用卡账单，你猜怎么着？她发现林多·米却肯发起了双重指控。是的，你没看错。她对这种意想不到的财务状况很感兴趣，并提醒了我们其他人。你瞧，我们五人中有四人是双重指控灾难的受害者。
作为积极主动的一群人，我们想：“嘿，让我们给他们打电话来解决这个问题。”我们并不期待奇迹，我们只是想要一个真诚的道歉，也许还有一些解释。但令人惊讶的是，经理拿出了一张“不是我们的错”的卡片，将这次事故归咎于银行。呃，谈论失望。我们相信诚实的沟通，但事实并非如此。
现在，作为一个深入研究营销和客户参与的人，我明白了——错误是会发生的。但重要的是你如何处理它们，对吧？不幸的是，林多·米却肯 (Lindo Michoacan) 在这一点上没有达到目标。我们对卓越服务的渴望肯定比我们得到的要大。
不过，这不仅仅是咆哮。我希望这个反馈能够推动林多·米却肯州加强他们的比赛。在当今世界，优质的用餐体验决定着一个地方的成败，以可靠的服务赢得顾客是关键。我完全支持成长和积极的氛围，我希望这次小插曲能引发一些急需的改变。
感谢您关注我的经历。希望其他踏入林多米却肯州的人能有一个更加顺利的旅程。
那么，有一个小背景故事——8 月 14 日我们在那里吃午餐后大约一周，我的一个朋友正在检查她的信用卡账单，你猜怎么着？她发现林多·米却肯发起了双重指控。是的，你没看错。她对这种意想不到的财务状况很感兴趣，并提醒了我们其他人。你瞧，我们五人中有四人是双重指控灾难的受害者。
作为积极主动的一群人，我们想：“嘿，让我们给他们打电话来解决这个问题。”我们并不期待奇迹，我们只是想要一个真诚的道歉，也许还有一些解释。但令人惊讶的是，经理拿出了一张“不是我们的错”的卡片，将这次事故归咎于银行。呃，谈论失望。我们相信诚实的沟通，但事实并非如此。
现在，作为一个深入研究营销和客户参与的人，我明白了——错误是会发生的。但重要的是你如何处理它们，对吧？不幸的是，林多·米却肯 (Lindo Michoacan) 在这一点上没有达到目标。我们对卓越服务的渴望肯定比我们得到的要大。
不过，这不仅仅是咆哮。我希望这个反馈能够推动林多·米却肯州加强他们的比赛。在当今世界，优质的用餐体验决定着一个地方的成败，以可靠的服务赢得顾客是关键。我完全支持成长和积极的氛围，我希望这次小插曲能引发一些急需的改变。
感谢您关注我的经历。希望其他踏入林多米却肯州的人能有一个更加顺利的旅程。
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