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Rude Snarky Management Staff
Nathan C
Rude Snarky Management Staff
Buffalo Wild Wings的点评
点评：Called in to find out how to add on points since they made a mistake and closed out our order by accident and dealt with unnecessary attitude. When I politely informed their kitchen manager, Carly, that I called back because I had been on hold for a long time, 7 minutes while at work [people coming in/out of my office], she replied hastily with a perceivably snarky tone/attitude "Well, we're at work too!" Rather than understanding I was letting her know why I was calling back after being on hold for 7 minutes, she said it felt as if I was accusing them of not working. We spent well over $1.1K on a huge food order from them, including the largest allowable online tip. Because Carly said she thought "it was funny", she added that she heard from "one of the boys" that "we threw half of it away." FYI, we packed it all back up for later consumption and threw nothing away. She then promptly cut me off and disconnected the call by telling me to either call their manager or corporate and then she hung up on me. Their store manager, Eric, is great; however, I'm surprised Carly is a kitchen manager that works in customer service. I wonder how many other customers/coworkers, have experienced her attitude problems unnecessarily too. What was initially a great experience with Eric, with the potential for very large repeat orders, was quickly soured after dealing with this sour individual. Great job poisoning a good experience because you can't control your attitude and keep your snarky comments to yourself.
翻译：打电话询问如何添加积分，因为他们犯了一个错误，意外地关闭了我们的订单，并处理了不必要的态度。当我礼貌地告诉他们的厨房经理卡莉，我回电话是因为我在工作时被搁置了很长时间，长达 7 分钟（人们进出我的办公室），她匆忙地回答，语气明显尖刻/态度“好吧，我们也在工作！”她并没有理解我是在让她知道为什么我在等待 7 分钟后才给她回电话，而是说感觉就像我在指责他们不工作。我们花了超过 1100 美元从他们那里购买了一份巨额食品订单，其中包括允许的最大在线小费。因为卡莉说她认为“这很有趣”，她补充说她从“其中一个男孩”那里听到“我们扔掉了一半”。仅供参考，我们将其全部打包以供以后使用，并且没有扔掉任何东西。然后她立即挂断了我的电话并挂断了电话，告诉我给他们的经理或公司打电话，然后她挂断了我的电话。他们的店经理埃里克（Eric）很棒；然而，令我惊讶的是卡莉是一名从事客户服务工作的厨房经理。我想知道有多少其他客户/同事也不必要地经历了她的态度问题。最初与埃里克（Eric）的美好经历（有可能获得大量重复订单）在与这个脾气暴躁的人打交道后很快就变质了。干得好，破坏了一次美好的经历，因为你无法控制自己的态度，也无法把尖酸刻薄的评论留给自己。
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