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Horrendous management and customer service
Sunshine1387372****
Horrendous management and customer service
The Letters Inn的点评
点评：What we thought looked like a lovely village pub was anything but!!! The pub itself is dark and dreary, and the atmosphere uninviting. We ordered drinks and food and the service was awful, I was actually shouted at by a member of staff for politely asking if we could eat the food I had ordered at the table we were sitting at, apparently I had to pay extra to eat in, well I would recommend letting customs know this when there ordering, honestly the customer service was non existent. The manageress was like a battle axe an had zero people skills, her attitude was disgusting, I'm shocked she works in hospitality , her attitude is obviously why the pub/Chinese is so empty!!
Give this place a wide birth, if your looking for a pub close to this try The Sportsman across the road, the staff were friendly and helpful, and a good atmosphere. We wanted food and they apologised there kitchen was closed but told us to try the letterbox, and even let the children in our party take there drinks over to save wasting them.
Give this place a wide birth, if your looking for a pub close to this try The Sportsman across the road, the staff were friendly and helpful, and a good atmosphere. We wanted food and they apologised there kitchen was closed but told us to try the letterbox, and even let the children in our party take there drinks over to save wasting them.
翻译：我们原本以为这家乡村酒吧看起来挺不错的，结果却完全不是！！！酒吧本身阴暗沉闷，气氛也毫无吸引力。我们点了饮料和食物，服务却糟糕透顶。我竟然因为礼貌地询问我们能不能在同桌吃我点的食物而被工作人员大声呵斥，显然我得额外付费才能堂食。我建议大家点餐时就告知服务员这一点，说实话，他们的客服服务根本就不存在。女经理简直就是个冷酷无情的人，人际交往能力差到极点，态度也令人作呕。我很惊讶她竟然在酒店业工作，她的态度显然就是这家酒吧/中餐馆空荡荡的原因！！
给这家酒吧一个大大的赞！如果你想找一家附近的酒吧，可以试试马路对面的The Sportsman，工作人员友好热情，氛围也很好。我们想吃点东西，他们道歉说厨房关门了，但让我们试试信箱，甚至让我们一起去的孩子们把饮料带过去，以免浪费。
给这家酒吧一个大大的赞！如果你想找一家附近的酒吧，可以试试马路对面的The Sportsman，工作人员友好热情，氛围也很好。我们想吃点东西，他们道歉说厨房关门了，但让我们试试信箱，甚至让我们一起去的孩子们把饮料带过去，以免浪费。
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