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Disrespectful & Unprofessional Management (Salina)
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Disrespectful & Unprofessional Management (Salina)
El Burro Loco的点评
点评：I went to Burro Loco for a friend's birthday dinner, and despite terrible service (I waited 50 minutes for a bottle of beer), I tipped the waiter because I felt that he was in over his head and didn't get the support he needed from the other staff and/or manager. However, after reviewing my credit card statement, I saw that he had given himself a $3 tip, when I only gave him $1 (on my $4 tab). Unfortunately, this is the 2nd time that I have noticed that a server from this restaurant adjusted their tip to be higher than what I indicated on my receipt.
I called the restaurant and asked to speak to the manager, who offered to refund me the $2 overcharge if I came to the restaurant. I told him I would rather have my card refunded, so he got my information and said he would have Salina, another manager contact me. I waited several days but did not hear from Salina. I called again and spoke again with the same manager as before, who said he had passed along my message to Salina but would do so again. Again, I waited several days, and still did not hear back from her.
I called a third time and finally spoke with Salina. To say that this woman was rude, disrespectful, and unprofessional would be an understatement. As did the other manager, she suggested I come to the restaurant to get the $2 that I was overcharged, and when I told her that I lived far away and just wanted it credited to my card, she said I needed to come in. I told her that it was not my problem that an employee essentially stole money from me and I should not have to go out of my way to get reimbursed, and she said "it's not my problem either", talked over me, interrupted me whenever I tried to speak, and then told me to call back in 10 minutes and hung up on me while I was still trying to speak. I was shocked.
When I called back 10 minutes later, I explained to her how rude and disrespectful she came across to me, and it was only after I told her I would be submitting a complaint with BBB and writing negative reviews on the restaurant that she apologized, changed her attitude, and explained to me that she had acted that way because I called while she was dealing with another customer complaint and she was frustrated. She told me she would refund the $2 if I texted her a picture of my receipt, but I decided to dispute the overcharge with my credit card company instead so that I would not have to deal with her any further. Needless to say, I will never go to El Burro Loco again.
I called the restaurant and asked to speak to the manager, who offered to refund me the $2 overcharge if I came to the restaurant. I told him I would rather have my card refunded, so he got my information and said he would have Salina, another manager contact me. I waited several days but did not hear from Salina. I called again and spoke again with the same manager as before, who said he had passed along my message to Salina but would do so again. Again, I waited several days, and still did not hear back from her.
I called a third time and finally spoke with Salina. To say that this woman was rude, disrespectful, and unprofessional would be an understatement. As did the other manager, she suggested I come to the restaurant to get the $2 that I was overcharged, and when I told her that I lived far away and just wanted it credited to my card, she said I needed to come in. I told her that it was not my problem that an employee essentially stole money from me and I should not have to go out of my way to get reimbursed, and she said "it's not my problem either", talked over me, interrupted me whenever I tried to speak, and then told me to call back in 10 minutes and hung up on me while I was still trying to speak. I was shocked.
When I called back 10 minutes later, I explained to her how rude and disrespectful she came across to me, and it was only after I told her I would be submitting a complaint with BBB and writing negative reviews on the restaurant that she apologized, changed her attitude, and explained to me that she had acted that way because I called while she was dealing with another customer complaint and she was frustrated. She told me she would refund the $2 if I texted her a picture of my receipt, but I decided to dispute the overcharge with my credit card company instead so that I would not have to deal with her any further. Needless to say, I will never go to El Burro Loco again.
翻译：我去 Burro Loco 参加朋友的生日晚宴，尽管服务很糟糕（我等了一瓶啤酒等了 50 分钟），但我还是给了服务员小费，因为我觉得他不知所措，没有得到他需要的支持来自其他员工和/或经理。然而，在查看我的信用卡账单后，我发现他给了自己 3 美元的小费，而我只给他 1 美元（在我的 4 美元标签上）。不幸的是，这是我第二次注意到这家餐厅的服务员将他们的小费调整为高于我在收据上显示的小费。
我打电话给餐厅并要求与经理交谈，如果我来餐厅，他愿意退还我多收的 2 美元。我告诉他我宁愿退还我的卡，所以他得到了我的信息并说他会让另一位经理 Salina 与我联系。我等了几天，但没有收到 Salina 的消息。我再次打电话，再次与之前的同一位经理交谈，他说他已将我的信息转达给萨利纳，但会再次这样做。同样，我等了好几天，仍然没有收到她的回音。
我打了第三次电话，终于和萨琳娜通话了。说这个女人粗鲁、无礼和不专业是轻描淡写的说法。和另一位经理一样，她建议我去餐厅拿多收的 2 美元，当我告诉她我住得很远，只想把钱记在我的卡上时，她说我需要进来。我告诉她，员工从我这里偷钱不是我的问题，我不应该特意去报销，她说“这也不是我的问题”，和我说话，每当我说话时就打断我试图说话，然后告诉我 10 分钟后回电，并在我仍在尝试说话时挂断了我。我很震惊。
当我 10 分钟后回电话时，我向她解释了她对我的粗鲁和无礼，直到我告诉她我将向 BBB 提交投诉并对餐厅发表负面评论后，她才道歉，改变了她的态度，并向我解释说她之所以那样做，是因为我在她处理另一个客户投诉时打电话给她，她很沮丧。她告诉我，如果我给她发一张我收据的照片，她会退还 2 美元，但我决定与我的信用卡公司就多收费用提出异议，这样我就不必再与她打交道了。不用说，我再也不会去 El Burro Loco 了。
我打电话给餐厅并要求与经理交谈，如果我来餐厅，他愿意退还我多收的 2 美元。我告诉他我宁愿退还我的卡，所以他得到了我的信息并说他会让另一位经理 Salina 与我联系。我等了几天，但没有收到 Salina 的消息。我再次打电话，再次与之前的同一位经理交谈，他说他已将我的信息转达给萨利纳，但会再次这样做。同样，我等了好几天，仍然没有收到她的回音。
我打了第三次电话，终于和萨琳娜通话了。说这个女人粗鲁、无礼和不专业是轻描淡写的说法。和另一位经理一样，她建议我去餐厅拿多收的 2 美元，当我告诉她我住得很远，只想把钱记在我的卡上时，她说我需要进来。我告诉她，员工从我这里偷钱不是我的问题，我不应该特意去报销，她说“这也不是我的问题”，和我说话，每当我说话时就打断我试图说话，然后告诉我 10 分钟后回电，并在我仍在尝试说话时挂断了我。我很震惊。
当我 10 分钟后回电话时，我向她解释了她对我的粗鲁和无礼，直到我告诉她我将向 BBB 提交投诉并对餐厅发表负面评论后，她才道歉，改变了她的态度，并向我解释说她之所以那样做，是因为我在她处理另一个客户投诉时打电话给她，她很沮丧。她告诉我，如果我给她发一张我收据的照片，她会退还 2 美元，但我决定与我的信用卡公司就多收费用提出异议，这样我就不必再与她打交道了。不用说，我再也不会去 El Burro Loco 了。
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