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It's left a bad taste in my mouth
julianatoi
It's left a bad taste in my mouth
Vanilla Pod Eatery的点评
点评：Our family of 4 had 3 pizzas and an avocado brunch today. Food was okay, avocado was a bit pureed rather than chunky and mashed and meat feast pizzas were quite average tasting.
But that's not my gripe, even after paying €17.90 for an average size pizza at lunch hour. The bill came to €70.20 and they had automatically added a 10% service charge bringing the total to €77.22. Apparently it's called a discretionary service charge (this was written in small writing at bottom of menu, I found out later). We were a table of 4 with a simple order, not a table of 8 with different drinks orders or questions. And we were in and out within about 45 minutes.
Having Googled it, I know now that we could have asked for the service charge to be removed, but that is an embarrassing thing to do. There was no extraordinary service performed at our table worthy of a tip. We are not America. Pay your staff properly and let the customer decide if they deserve a tip.
I'd never go back again and feel slightly scammed by the experience, even though I'm sure the VP would say, "the terms are on the menu". It's left a bad taste in my mouth.
But that's not my gripe, even after paying €17.90 for an average size pizza at lunch hour. The bill came to €70.20 and they had automatically added a 10% service charge bringing the total to €77.22. Apparently it's called a discretionary service charge (this was written in small writing at bottom of menu, I found out later). We were a table of 4 with a simple order, not a table of 8 with different drinks orders or questions. And we were in and out within about 45 minutes.
Having Googled it, I know now that we could have asked for the service charge to be removed, but that is an embarrassing thing to do. There was no extraordinary service performed at our table worthy of a tip. We are not America. Pay your staff properly and let the customer decide if they deserve a tip.
I'd never go back again and feel slightly scammed by the experience, even though I'm sure the VP would say, "the terms are on the menu". It's left a bad taste in my mouth.
翻译：我们一家四口今天吃了三个披萨和一份牛油果早午餐。食物还行，牛油果有点糊了，不像块状的土豆泥，肉食盛宴披萨味道也相当一般。
但这不是我的抱怨，即使在午餐时间花了17.90欧元买了一个普通大小的披萨。账单是70.20欧元，他们自动加了10%的服务费，总共77.22欧元。据说这叫酌情服务费（后来我才知道，菜单底部用小字体写着这一项）。我们当时是一张4人桌，点的菜很简单，而不是一张8人桌，点了不同的饮料或问了各种问题。我们大概45分钟就吃完了。
我用谷歌查了一下，现在我知道我们可以要求取消服务费，但这样做很尴尬。我们这桌的服务没有特别到值得给小费的程度。我们不是美国人。合理支付员工工资，让顾客自己决定是否应该给小费。
我再也不会去那里了，而且那种经历感觉有点被骗了，尽管我敢肯定副总裁会说“条款都在菜单上了”。这给我留下了很不好的印象。
但这不是我的抱怨，即使在午餐时间花了17.90欧元买了一个普通大小的披萨。账单是70.20欧元，他们自动加了10%的服务费，总共77.22欧元。据说这叫酌情服务费（后来我才知道，菜单底部用小字体写着这一项）。我们当时是一张4人桌，点的菜很简单，而不是一张8人桌，点了不同的饮料或问了各种问题。我们大概45分钟就吃完了。
我用谷歌查了一下，现在我知道我们可以要求取消服务费，但这样做很尴尬。我们这桌的服务没有特别到值得给小费的程度。我们不是美国人。合理支付员工工资，让顾客自己决定是否应该给小费。
我再也不会去那里了，而且那种经历感觉有点被骗了，尽管我敢肯定副总裁会说“条款都在菜单上了”。这给我留下了很不好的印象。
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