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Owner publicly shamed me for leaving a lukewarm review
Tripadvisor用户
Owner publicly shamed me for leaving a lukewarm review
The Foundry Bakery的点评
点评：Out of more than a decade of writing reviews and sharing thoughts about food and services to friends, I have never dealt with a business that left me in shock with the incredibly unprofessional and ungraceful manner with which they responded to my simple personal opinions about their product.
The owner Raymond Y, took to both Instagram and Yelp, using information gathered from my credit card to publicly shame me, all because I left the business a lukewarm three-star Yelp review, now updating to one, and an Instagram story where I actually complimented their baked goods but not a beverage. See full account on ig tiantianeats
Apparently the owner has contact-harassed other customers, and disrespected others who left low reviews. You can sort by lowest reviews on both Yelp and Google to see. My screenshots are uploaded here as well on their Yelp business page.
Context:
I was enthusiastic about trying this bakery, stood in a short line around two hrs before they were supposed to close. I grabbed a pastry from the self-serve shelf, asked the guy at the counter a few questions about what else they had, ordered two more and a drink. I asked whether I could use their Check-In offer from Yelp for a discount drink, the guy said okay. My family ate some of the pastries at the table while waiting for my drink, packed the remaining to go. We also used the napkins to clean up the table prior to leaving.
To the business owner Raymond Y's accusations (see screenshots of both his Instagram messages and Yelp reply here):
1. "We gave you the 15% discount and yet you gave us zero tip" -- Reply: Putting up a Yelp Check-in discount (15% off beverage for checking in on Yelp) is something you as the business voluntarily added. If you do not actually want people to take advantage of this promotion and get their foot in the door, please remove the promotion, instead of shaming customers who use it.
2. "You spent all of $13 and didn't even give a tip" -- Reply: I am more than happy to tip at various establishments, including smaller takeout shops like bakeries, based on the service I receive and a diverse number of personal factors. However, isn't tipping up to each customer's personal discretion? If you are unhappy about customer's tips, instead of publicly shaming them about it, why not include a mandatory tipping charge?
3. "...we ran around loke mad to fulfill your order just to earn $14" -- Reply: I grabbed a pastry from the self-serve shelf like people do from 85C, and you presented two additional pastries from behind the counter. I'm sorry I didn't realize the bakery is the size of a football field.
4. "..the bolo buns and egg tart were freshly baked and still warm there is no way they were dry.. We highly recommend you get yourself checked for covid since loss of taste is a major symptom" -- Reply: Unnecessary rudeness aside, I clearly stated in my original review that the baked goods were just a bit dry to my *personal* preference, and still complimented the baked goods in my Insta stories. I don't believe your customers have loss of taste from covid just because they have different personal preferences.
5. "... strawberry matcha is our signa drink is very good actually. One of the most popular!" -- Reply: Right, I ordered it because it seemed promising. However, if I didn't like it, what's your authority to tell my my personal tastes are faulty?
6. "We really can't believe how easy for you to crap on our work when we are slaving away for 16 hours a day" -- Reply: I commend you, as well as many small business owners in my network, for all the hard work you do in your individual endeavors. However, working a lot on something doesn't mean everyone will like everything you produce, especially for something as finicky as food products. Is a lukewarm review really something that necessitates you to go on a blast on a customer like this?
7. "we greeted you with friendly smiles and a warm 'Welcome!'. All we got in return was a cold response to use a Yelp coupon" -- Reply: I'm sorry you couldn't see my smile underneath my mask because it's still covid and we were indoors. I'm also sorry that I just lost two grandparents and my parents are trying our best to cheer up.
Additional reminder to business owner Raymond Y - It's very unprofessional and borderline illegal for you to publish my name in order to shame me, based on information you got from my credit card.
The owner Raymond Y, took to both Instagram and Yelp, using information gathered from my credit card to publicly shame me, all because I left the business a lukewarm three-star Yelp review, now updating to one, and an Instagram story where I actually complimented their baked goods but not a beverage. See full account on ig tiantianeats
Apparently the owner has contact-harassed other customers, and disrespected others who left low reviews. You can sort by lowest reviews on both Yelp and Google to see. My screenshots are uploaded here as well on their Yelp business page.
Context:
I was enthusiastic about trying this bakery, stood in a short line around two hrs before they were supposed to close. I grabbed a pastry from the self-serve shelf, asked the guy at the counter a few questions about what else they had, ordered two more and a drink. I asked whether I could use their Check-In offer from Yelp for a discount drink, the guy said okay. My family ate some of the pastries at the table while waiting for my drink, packed the remaining to go. We also used the napkins to clean up the table prior to leaving.
To the business owner Raymond Y's accusations (see screenshots of both his Instagram messages and Yelp reply here):
1. "We gave you the 15% discount and yet you gave us zero tip" -- Reply: Putting up a Yelp Check-in discount (15% off beverage for checking in on Yelp) is something you as the business voluntarily added. If you do not actually want people to take advantage of this promotion and get their foot in the door, please remove the promotion, instead of shaming customers who use it.
2. "You spent all of $13 and didn't even give a tip" -- Reply: I am more than happy to tip at various establishments, including smaller takeout shops like bakeries, based on the service I receive and a diverse number of personal factors. However, isn't tipping up to each customer's personal discretion? If you are unhappy about customer's tips, instead of publicly shaming them about it, why not include a mandatory tipping charge?
3. "...we ran around loke mad to fulfill your order just to earn $14" -- Reply: I grabbed a pastry from the self-serve shelf like people do from 85C, and you presented two additional pastries from behind the counter. I'm sorry I didn't realize the bakery is the size of a football field.
4. "..the bolo buns and egg tart were freshly baked and still warm there is no way they were dry.. We highly recommend you get yourself checked for covid since loss of taste is a major symptom" -- Reply: Unnecessary rudeness aside, I clearly stated in my original review that the baked goods were just a bit dry to my *personal* preference, and still complimented the baked goods in my Insta stories. I don't believe your customers have loss of taste from covid just because they have different personal preferences.
5. "... strawberry matcha is our signa drink is very good actually. One of the most popular!" -- Reply: Right, I ordered it because it seemed promising. However, if I didn't like it, what's your authority to tell my my personal tastes are faulty?
6. "We really can't believe how easy for you to crap on our work when we are slaving away for 16 hours a day" -- Reply: I commend you, as well as many small business owners in my network, for all the hard work you do in your individual endeavors. However, working a lot on something doesn't mean everyone will like everything you produce, especially for something as finicky as food products. Is a lukewarm review really something that necessitates you to go on a blast on a customer like this?
7. "we greeted you with friendly smiles and a warm 'Welcome!'. All we got in return was a cold response to use a Yelp coupon" -- Reply: I'm sorry you couldn't see my smile underneath my mask because it's still covid and we were indoors. I'm also sorry that I just lost two grandparents and my parents are trying our best to cheer up.
Additional reminder to business owner Raymond Y - It's very unprofessional and borderline illegal for you to publish my name in order to shame me, based on information you got from my credit card.
翻译：在十多年的写作评论和与朋友分享关于食品和服务的想法中，我从未处理过让我震惊的企业，他们以令人难以置信的不专业和不优雅的方式回应我对其产品的简单个人意见.
老板 Raymond Y 同时上了 Instagram 和 Yelp，使用从我的信用卡中收集的信息公开羞辱我，这一切都是因为我给公司留下了一个不冷不热的三星级 Yelp 评论，现在更新为一个，还有一个 Instagram 故事，我实际上称赞他们的烘焙食品而不是饮料。在ig tiantianeats上查看完整帐户
显然，店主接触过骚扰其他顾客，并且不尊重其他留下低评价的顾客。您可以按 Yelp 和 Google 上的最低评论排序以查看。我的屏幕截图也上传到这里以及他们的 Yelp 业务页面上。
语境：
我很热衷于尝试这家面包店，在他们应该关闭前大约两个小时排成一排。我从自助货架上拿了一个糕点，问了柜台的人一些关于他们还有什么的问题，又点了两个和一杯饮料。我问我是否可以使用他们在 Yelp 上的登记入住优惠来购买打折饮料，那家伙说可以。我的家人在等我喝酒的时候在桌上吃了一些糕点，把剩下的打包好了。我们还使用餐巾纸在离开前清理桌子。
对于企业主 Raymond Y 的指责（请在此处查看他的 Instagram 消息和 Yelp 回复的屏幕截图）：
1.“我们给了你 15% 的折扣，但你给了我们零小费”——回复：提供 Yelp 入住折扣（在 Yelp 上入住饮料可享受 15% 的折扣）是你作为商家自愿添加的。如果您实际上不希望人们利用此促销活动并踏入大门，请删除此促销活动，而不是羞辱使用它的客户。
2. “你花了 13 美元，甚至没有给小费”——回答：我非常乐意在各种场所给小费，包括像面包店这样的小型外卖店，这取决于我收到的服务和不同数量的个人因素。但是，给小费不是由每个客户个人决定吗？如果您对顾客的小费不满意，而不是公开羞辱他们，为什么不包括强制性小费？
3. “...我们疯狂地跑来跑去完成您的订单，只为赚取 14 美元”——回复：我像 85C 的人一样从自助货架上拿了一个糕点，而您从柜台后面又拿出了两个糕点.抱歉，我不知道面包店有一个足球场那么大。
4. “..bolo 面包和蛋挞是新鲜出炉的，仍然很热，它们不可能变干。我们强烈建议您检查自己是否感染了 covid，因为味觉丧失是主要症状”——回复：不必要的粗鲁除此之外，我在最初的评论中明确指出烘焙食品只是我*个人*偏好有点干，并且仍然在我的 Insta 故事中称赞烘焙食品。我不相信您的客户会因为个人喜好不同而对 covid 失去品味。
5. “……草莓抹茶是我们的招牌饮品，实际上非常好。最受欢迎的饮品之一！” -- 回复：对，我订购它是因为它看起来很有希望。但是，如果我不喜欢，你有什么权力说我的个人品味有问题？
6. “当我们一天工作 16 小时，我们真的不敢相信你对我们的工作如此轻松”——回复：我赞扬你，以及我网络中的许多小企业主，为了所有人您在个人努力中所做的辛勤工作。然而，在某件事上投入大量精力并不意味着每个人都会喜欢你生产的一切，尤其是像食品这样挑剔的东西。一个不冷不热的评论真的会让你不得不对这样的客户大发雷霆吗？
7. “我们用友好的微笑和热情的‘欢迎！’向你打招呼。我们得到的回报是使用 Yelp 优惠券的冷淡回应”——回复：很抱歉你看不到我面具下的微笑因为它仍然是 covid，我们在室内。我也很抱歉，我刚刚失去了两个祖父母，我的父母正在努力振作起来。
额外提醒企业主 Raymond Y - 根据你从我的信用卡中获得的信息，你公布我的名字以羞辱我是非常不专业和边缘违法的。
老板 Raymond Y 同时上了 Instagram 和 Yelp，使用从我的信用卡中收集的信息公开羞辱我，这一切都是因为我给公司留下了一个不冷不热的三星级 Yelp 评论，现在更新为一个，还有一个 Instagram 故事，我实际上称赞他们的烘焙食品而不是饮料。在ig tiantianeats上查看完整帐户
显然，店主接触过骚扰其他顾客，并且不尊重其他留下低评价的顾客。您可以按 Yelp 和 Google 上的最低评论排序以查看。我的屏幕截图也上传到这里以及他们的 Yelp 业务页面上。
语境：
我很热衷于尝试这家面包店，在他们应该关闭前大约两个小时排成一排。我从自助货架上拿了一个糕点，问了柜台的人一些关于他们还有什么的问题，又点了两个和一杯饮料。我问我是否可以使用他们在 Yelp 上的登记入住优惠来购买打折饮料，那家伙说可以。我的家人在等我喝酒的时候在桌上吃了一些糕点，把剩下的打包好了。我们还使用餐巾纸在离开前清理桌子。
对于企业主 Raymond Y 的指责（请在此处查看他的 Instagram 消息和 Yelp 回复的屏幕截图）：
1.“我们给了你 15% 的折扣，但你给了我们零小费”——回复：提供 Yelp 入住折扣（在 Yelp 上入住饮料可享受 15% 的折扣）是你作为商家自愿添加的。如果您实际上不希望人们利用此促销活动并踏入大门，请删除此促销活动，而不是羞辱使用它的客户。
2. “你花了 13 美元，甚至没有给小费”——回答：我非常乐意在各种场所给小费，包括像面包店这样的小型外卖店，这取决于我收到的服务和不同数量的个人因素。但是，给小费不是由每个客户个人决定吗？如果您对顾客的小费不满意，而不是公开羞辱他们，为什么不包括强制性小费？
3. “...我们疯狂地跑来跑去完成您的订单，只为赚取 14 美元”——回复：我像 85C 的人一样从自助货架上拿了一个糕点，而您从柜台后面又拿出了两个糕点.抱歉，我不知道面包店有一个足球场那么大。
4. “..bolo 面包和蛋挞是新鲜出炉的，仍然很热，它们不可能变干。我们强烈建议您检查自己是否感染了 covid，因为味觉丧失是主要症状”——回复：不必要的粗鲁除此之外，我在最初的评论中明确指出烘焙食品只是我*个人*偏好有点干，并且仍然在我的 Insta 故事中称赞烘焙食品。我不相信您的客户会因为个人喜好不同而对 covid 失去品味。
5. “……草莓抹茶是我们的招牌饮品，实际上非常好。最受欢迎的饮品之一！” -- 回复：对，我订购它是因为它看起来很有希望。但是，如果我不喜欢，你有什么权力说我的个人品味有问题？
6. “当我们一天工作 16 小时，我们真的不敢相信你对我们的工作如此轻松”——回复：我赞扬你，以及我网络中的许多小企业主，为了所有人您在个人努力中所做的辛勤工作。然而，在某件事上投入大量精力并不意味着每个人都会喜欢你生产的一切，尤其是像食品这样挑剔的东西。一个不冷不热的评论真的会让你不得不对这样的客户大发雷霆吗？
7. “我们用友好的微笑和热情的‘欢迎！’向你打招呼。我们得到的回报是使用 Yelp 优惠券的冷淡回应”——回复：很抱歉你看不到我面具下的微笑因为它仍然是 covid，我们在室内。我也很抱歉，我刚刚失去了两个祖父母，我的父母正在努力振作起来。
额外提醒企业主 Raymond Y - 根据你从我的信用卡中获得的信息，你公布我的名字以羞辱我是非常不专业和边缘违法的。
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