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Motel is fine but check in was not
行政旅馆的点评
点评：First of all, this motel is probably one of the nicest Quality Inns we've stayed in. (We typically stay at Comfort Suites) The outdoors looks a little dated but rooms appear to have been renovated. Our room was at the back of the property in a separate building, was quiet and we could see our car from the window. Bed was comfy and room was clean. Large TV worked well as did the AC. We didn't use the frig, microwave or pool. Hot breakfast was fine although the breakfast room was a little small. My problem was during check in. We reserved using the Choice Hotels app under our Choice Privileges Diamond member account. I always do our check ins due to my husband's mobility problems. As soon as I tried to check in the clerk told me that since my husband's name was on our Choice account he would have the come inside and physically do the check in. We've been Choice members for 30+ years and this has NEVER happened. I had our membership card and all the proper ID. She could look out the front door and see my husband sitting in our car. I pushed back and said no and that we'd go somewhere else. Another woman came out from the office and said not to worry, and we finished the check in. Then they told me I had to put down a separate $100 deposit that would be charged to my CC and not refunded for 5 days if we didn't smoke in the room or cause damage. Once again, this was a first for us and if this is a new policy for Choice Hotels, we'll reconsider using them in the future. Choice corporate usually emails me to do a follow up survey after our stays and I'll be bringing both concerns to their attention. I've never written a review this long but I'm still confused as to what happened.
翻译：首先，这家汽车旅馆可能是我们住过的最好的 Quality Inns 之一。（我们通常住在 Comfort Suites）户外看起来有点过时，但房间似乎已经翻新过。我们的房间在酒店后面一栋独立的建筑里，很安静，我们可以从窗户看到我们的车。床很舒服，房间很干净。大电视和空调一样运转良好。我们没有使用冰箱、微波炉或游泳池。热早餐很好，虽然早餐室有点小。我的问题是在入住期间。我们使用 Choice Privileges Diamond 会员帐户下的 Choice Hotels 应用程序进行预订。由于我丈夫行动不便，我总是办理入住手续。我一尝试办理入住手续，店员就告诉我，因为我丈夫的名字在我们的 Choice 帐户上，他会进来并亲自办理入住手续。我们已经成为 Choice 会员 30 多年了，这从未发生过.我有我们的会员卡和所有正确的 ID。她可以从前门往外看，看到我丈夫坐在我们的车里。我推回去说不，我们会去别的地方。另一个女人从办公室出来，说不用担心，我们完成了入住。然后他们告诉我，我必须单独支付 100 美元的押金，这笔押金将记在我的 CC 上，如果我们不这样做，5 天内不会退还。请勿在房间内吸烟或造成损坏。再一次，这对我们来说是第一次，如果这是 Choice Hotels 的新政策，我们将在未来重新考虑使用它们。 Choice 公司通常会在我们入住后给我发电子邮件，让我进行后续调查，我会提请他们注意这两个问题。我从来没有写过这么长的评论，但我仍然对发生的事情感到困惑。
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