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Ashley A
Moldy rooms, subpar service and lack or responsibility
Candlewood Suites 开普吉拉多 by IHG的点评
点评：GM seems to make a habit out of making threats when people have valid complaints. I stayed in two different rooms during my stay. The first one was 420, completely over taken with mold. Before I realized how bad the mold was I made a complaint to the front desk about the room feeling moist. I asked if they had a dehumidifier or at the very least a damp rid, neither were provided but I’m soooo glad because MOLD was actually growing in the AC unit. After seeing the mold on the lamp shade, I reported it to the front desk and they had the housekeeper clean it with bleach, nothing else was done. They finally agreed to move me to another room, because I’m long term stay, it seemed like the only option. 3 hours later, I was finally settled into the new room. I took pictures to show the front desk the conditions of the AC and fridge (both growing mold), the only thing the front desk clerk said was, “Housekeeping is supposed to clean that”. Upon entering my new room 208, I asked if they could hit my bathroom ceiling with Kilz mold killer because it also has signs of mold, all now it hasn’t been done. Meanwhile the MGR is soliciting points in exchange for POSITIVE reviews. I almost had a severe slip and fall accident in the gym because someone thought it would be a good idea to clean the gym with an oil based solution. Also learned that the GM is never at the hotel. His associate stated they had worked there for a few months and still haven’t met him in person. CRAZY! Ohhhhh but my favorite thing is that they really thought it was ethical to ask guest to take out their own trash, see pictures.
翻译：当人们有正当的投诉时，GM 似乎习惯于发出威胁。我入住期间住过两个不同的房间。第一个是 420，房间里到处都是霉菌。在我意识到霉菌有多严重之前，我向前台投诉房间潮湿。我问他们是否有除湿机，或者至少有除湿器，他们都没有提供，但我很高兴，因为霉菌确实在空调机组中生长。看到灯罩上的霉菌后，我向前台报告了此事，他们让客房服务人员用漂白剂清洗，没有采取其他措施。他们最终同意将我换到另一个房间，因为我要长期入住，这似乎是唯一的选择。3 小时后，我终于住进了新房间。我拍了照片给前台看空调和冰箱的情况（都长了霉菌），前台工作人员只说了一句话：“客房服务人员应该清理那个”。进入我的新房间 208 后，我问他们是否可以用 Kilz 除霉剂喷洒我浴室的天花板，因为天花板上也有发霉的迹象，但现在还没有喷洒。与此同时，经理正在征求积分以换取正面评价。我差点在健身房发生严重的滑倒事故，因为有人认为用油性溶液清洁健身房是个好主意。还了解到总经理从来不在酒店。他的同事说他们在那里工作了几个月，但还没有亲自见过他。疯了！哦，但我最喜欢的是，他们真的认为要求客人自己倒垃圾是合乎道德的，请看图片。
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