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Food lovely, service poor …
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Food lovely, service poor …
The Four Horseshoes Pub的点评
点评：I’ve thought long and hard about writing a review but the experience has niggled me so here goes ..
We visited on Father’s Day for the first time and were very much looking forward to our meal as we’d heard such good things but we came away rather annoyed.
Due to the roadworks we were running about 20mins late, I called the establishment to advise we were on our way as a courtesy and apologised for our delay to which we were advised was ok.
We arrived and were seated to our table but waited 15/20mins after being seated for our drinks order to be taken then waiter another 15mins for them to arrive and even then my elderly grandad had to wait s further 10mins for his hot drink to arrive. The young girl that served us was very polite but completely inexperienced and couldn’t answer any of our questions (we later found out she is usually in the kitchen). I ordered a set menu meal for my grandparents to share as they don’t eat much and we hate wastage. After ordering our food, we were then approached by an older lady (the owners partner?) who told us that due to it being Father’s Day they don’t offer any alternatives to this even though we’d explained this and asked about kids meals/smaller portions at the ordering stage. Now what got my back up was not what this woman was saying, it was how she said it. Patronising and derogatory is an understatement, it was also insinuated that we were ordering a shared meal because we were trying to save money which I was angered and embarrassed by as I was treating my elderly grandparents. In the end she came back and said they could do 2 senior meals like she was doing us a favour (had this been explained at the ordering it would have saved a lot of confusion and annoyance). The food was lovely and the lady on the bar was amazing but until the older lady learns how to treat customers we won’t be back! Such a shame!
Ps I am in the industry as is my husband and I’ve never witnessed such unprofessionalism from ‘management’.
We visited on Father’s Day for the first time and were very much looking forward to our meal as we’d heard such good things but we came away rather annoyed.
Due to the roadworks we were running about 20mins late, I called the establishment to advise we were on our way as a courtesy and apologised for our delay to which we were advised was ok.
We arrived and were seated to our table but waited 15/20mins after being seated for our drinks order to be taken then waiter another 15mins for them to arrive and even then my elderly grandad had to wait s further 10mins for his hot drink to arrive. The young girl that served us was very polite but completely inexperienced and couldn’t answer any of our questions (we later found out she is usually in the kitchen). I ordered a set menu meal for my grandparents to share as they don’t eat much and we hate wastage. After ordering our food, we were then approached by an older lady (the owners partner?) who told us that due to it being Father’s Day they don’t offer any alternatives to this even though we’d explained this and asked about kids meals/smaller portions at the ordering stage. Now what got my back up was not what this woman was saying, it was how she said it. Patronising and derogatory is an understatement, it was also insinuated that we were ordering a shared meal because we were trying to save money which I was angered and embarrassed by as I was treating my elderly grandparents. In the end she came back and said they could do 2 senior meals like she was doing us a favour (had this been explained at the ordering it would have saved a lot of confusion and annoyance). The food was lovely and the lady on the bar was amazing but until the older lady learns how to treat customers we won’t be back! Such a shame!
Ps I am in the industry as is my husband and I’ve never witnessed such unprofessionalism from ‘management’.
翻译：我花了很长时间才想写一篇评论，但这段经历让我很烦恼，所以这里......
我们第一次在父亲节来访，非常期待用餐，因为我们听说过这么好的事情，但我们离开时相当恼火。
由于道路施工，我们晚了大约 20 分钟，出于礼貌，我打电话给酒店，告知我们可以上路，并对我们的延误表示歉意，但我们被告知没关系。
我们到达并坐在我们的餐桌旁，但在坐下后等了 15/20 分钟才收到我们的饮料订单，然后服务员又等了 15 分钟让他们到达，即便如此，我年迈的爷爷还不得不再等 10 分钟他的热饮才到达。为我们服务的年轻女孩非常有礼貌，但完全没有经验，无法回答我们的任何问题（后来我们发现她通常在厨房里）。我点了一份套餐给我的祖父母分享，因为他们吃得不多，而且我们讨厌浪费。点完餐后，一位年长的女士（业主合伙人？）找到我们，她告诉我们，由于今天是父亲节，他们不提供任何其他选择，尽管我们已经解释过这一点并询问了儿童餐的情况/在订购阶段减少部分。现在让我支持的不是这个女人说的话，而是她说的方式。居高临下和贬低是一种轻描淡写的说法，它还暗示我们点了一份共享餐，因为我们想省钱，当我治疗我年迈的祖父母时，我感到愤怒和尴尬。最后她回来说他们可以做两顿高级餐，就像她在帮我们一个忙（如果在点餐时对此进行解释，那就可以避免很多混乱和烦恼）。食物很美味，酒吧的那位女士也很棒，但在那位年长的女士学会如何对待顾客之前，我们不会回来！太可惜了！
另外，我和我丈夫都从事这个行业，我从未见过“管理层”如此不专业。
我们第一次在父亲节来访，非常期待用餐，因为我们听说过这么好的事情，但我们离开时相当恼火。
由于道路施工，我们晚了大约 20 分钟，出于礼貌，我打电话给酒店，告知我们可以上路，并对我们的延误表示歉意，但我们被告知没关系。
我们到达并坐在我们的餐桌旁，但在坐下后等了 15/20 分钟才收到我们的饮料订单，然后服务员又等了 15 分钟让他们到达，即便如此，我年迈的爷爷还不得不再等 10 分钟他的热饮才到达。为我们服务的年轻女孩非常有礼貌，但完全没有经验，无法回答我们的任何问题（后来我们发现她通常在厨房里）。我点了一份套餐给我的祖父母分享，因为他们吃得不多，而且我们讨厌浪费。点完餐后，一位年长的女士（业主合伙人？）找到我们，她告诉我们，由于今天是父亲节，他们不提供任何其他选择，尽管我们已经解释过这一点并询问了儿童餐的情况/在订购阶段减少部分。现在让我支持的不是这个女人说的话，而是她说的方式。居高临下和贬低是一种轻描淡写的说法，它还暗示我们点了一份共享餐，因为我们想省钱，当我治疗我年迈的祖父母时，我感到愤怒和尴尬。最后她回来说他们可以做两顿高级餐，就像她在帮我们一个忙（如果在点餐时对此进行解释，那就可以避免很多混乱和烦恼）。食物很美味，酒吧的那位女士也很棒，但在那位年长的女士学会如何对待顾客之前，我们不会回来！太可惜了！
另外，我和我丈夫都从事这个行业，我从未见过“管理层”如此不专业。
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