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Very disappointing experience at this hotel.
Candlewood Suites 哈蒂斯堡 by IHG的点评
点评：No luggage cart upon arrival. They have one for all the guests and it was rarely at the front door. Never found it when we needed to leave. Their explanation was "We have three, but two have broken wheels". Ummmm, fix them?
No clean towels for two days after we requested them, and only after I pursued it. Other guests had same complaint. No room cleaning or pick up of trash for 6 days. I carried my trash to outside bin when employees so kindly told me where to find it. Great service there. Front trash overflowing. Only positive point was helpful maintenance man who repaired a broken lamp when we reported it. There really in no good excuse for the practices we saw at this hotel. While they may try to throw their employees under the bus, there is clearly very poor management. Seek a better place to stay.
No clean towels for two days after we requested them, and only after I pursued it. Other guests had same complaint. No room cleaning or pick up of trash for 6 days. I carried my trash to outside bin when employees so kindly told me where to find it. Great service there. Front trash overflowing. Only positive point was helpful maintenance man who repaired a broken lamp when we reported it. There really in no good excuse for the practices we saw at this hotel. While they may try to throw their employees under the bus, there is clearly very poor management. Seek a better place to stay.
翻译：抵达时没有行李车。他们为所有客人准备了一个，很少在前门。当我们需要离开时却找不到它。他们的解释是“我们有三个，但两个轮子坏了”。嗯，修好它们？
在我们要求后两天没有干净的毛巾，只有在我追求它之后。其他客人也有同样的抱怨。 6 天没有打扫房间或收拾垃圾。当员工非常友好地告诉我在哪里可以找到垃圾时，我把垃圾带到了外面的垃圾桶。那里的服务很棒。前面垃圾满溢。唯一的优点是在我们报告时修理坏了的电灯的有用的维修人员。我们在这家酒店看到的做法真的没有什么好的借口。虽然他们可能会试图让员工下车，但显然管理不善。寻找更好的住宿地点。
在我们要求后两天没有干净的毛巾，只有在我追求它之后。其他客人也有同样的抱怨。 6 天没有打扫房间或收拾垃圾。当员工非常友好地告诉我在哪里可以找到垃圾时，我把垃圾带到了外面的垃圾桶。那里的服务很棒。前面垃圾满溢。唯一的优点是在我们报告时修理坏了的电灯的有用的维修人员。我们在这家酒店看到的做法真的没有什么好的借口。虽然他们可能会试图让员工下车，但显然管理不善。寻找更好的住宿地点。
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