拥有或管理这家酒店？ 免费获取您的详情页以便回复点评、更新资料或者进行其他操作。
下载App
资质规则
旅行
账户
Very poor service
Tripadvisor用户
Very poor service
The Coffee Club的点评
点评：Went to Coffee Club for brunch on Sunday, very few people in the cafe. Ordered brunch which came to $49.50 with coffee. No conversations took place regarding wait time. After 20 mins I had the gall to ask how our meals were going, I was told the toast was being buttered and I was shown the toast. I queried the wait and was told that a phone order came in before we did and therefore we had to wait. The above mentioned toast was in fact for the phone order table. after a further ten (10) minutes I dared to question again and I was told one of the meals was ready and it was put on the servery, no mention of the other meal. It was obvious the conversation was getting tense so I elected to leave the Coffee Club and walk away from my meals. I voiced my dissatisfaction via internal feedback with the coffee club and received further mis-truths from a lady who responded to my feedback. It turns out she was in the party with the phone order along with family and friends as she frequently walked in and out of the kitchen obviously organising their and her meals. To receive poor service is one thing, to be treated poorly by staff members and then to have mis-truths created to protect their position on the matter is deplorable to say the least. To make matters worse, I contacted head office of the Coffee Club to discuss the situation and as of yet received no reply. Incidentally after leaving we went to the Black Bear Cafe and received great service, coupled with excellent service and were on our way in 25 minutes.
翻译：周日去Coffee Club吃brunch，咖啡厅人很少。点了早午餐，含咖啡的价格为 49.50 美元。没有关于等待时间的对话。 20 分钟后，我胆敢问我们的饭菜怎么样，我被告知烤面包上涂了黄油，并向我展示了烤面包。我询问了等待时间，并被告知在我们之前收到了电话订单，因此我们不得不等待。上面提到的祝酒词实际上是为电话订购表准备的。又过了十 (10) 分钟后，我敢于再次提问，我被告知其中一顿饭已经准备好了，已经上桌了，没有提到另一顿饭。很明显，谈话变得越来越紧张，所以我选择离开咖啡俱乐部，离开我的饭菜。我通过对咖啡俱乐部的内部反馈表达了我的不满，并从一位回应我的反馈的女士那里得到了更多的错误事实。事实证明，她和家人朋友一起参加了电话订餐派对，因为她经常进出厨房，显然是在为他们和她的饭菜做准备。接受糟糕的服务是一回事，被工作人员粗暴对待，然后为了保护他们在这件事上的立场而制造错误的事实，至少可以说是令人遗憾的。更糟糕的是，我联系了咖啡俱乐部的总部讨论情况，但至今仍未收到回复。顺便说一句，我们离开后去了黑熊咖啡馆，得到了很好的服务，再加上优质的服务，25 分钟就上路了。
© 2026 Tripadvisor 版权所有。
部分照片由 VFM Leonardo 提供。
TripAdvisor公司对外部网站的内容一概不负责。优惠价格中不含税和其他费用。
ICP证：沪B2-20200433
沪ICP备20013175号
沪公网安备31010502005427号鹰程信息技术（上海）有限公司
