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Customer service - should be a first
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Customer service - should be a first
K Time Korean Bbq的点评
点评：The food was good! However, the meat was dry on the bbq and sticking to the plate. We asked for oil as the meat was sticking our server did not speak english very well and we could not understand her, there was not much meat for the $60 special. She said "change the grill" it's from the sugar. we had no idea what she was talking about. When we arrived, there was no instruction about the grill, she just pulled out a drawer at the end of the table. The food was brought, no instruction. The interior of the restaurant is impressive. Noise level was high when most people were talking, made it difficult to talk and hear my husband. We go to another Korean BBQ where it is more intimate and low noise level, the service is better and non intrusive. We had 2 waitresses - 1 was difficult to understand and she did not understand instructions, the other girl her english was better, she listened and brought what we asked for. I told her I did not want the other waitress to serve us as we could not understand her and she did not understand us. She said ooh she speaks better english than me. I said no, u speak better and clearer. The water was served in a small plastic jug and we went thru 3 of them, which was annoying as we had to ask for the water. We went home and I could not find my additional bag, with the asthma meds, I rang the restaurant and the person who answered could not speak english well so I asked for someone who spoke good english. Then one of the owners was on the phone, I asked if my bag was there and he became defensive stating that the staff are all good staff and not take anything - I said I did not state that, I am asking is my bag there simply reply YES OR NO. He went on waffling on how good the restaurant is and they have a high return of customers, the customer service was high and professional and how they would not take anything, again YES OR NO. still waffling on. I said look take my no. and call me. His wife rang and she spoke very good english and advised she has checked the CCTV again and again, no large bag. The female owner was very nice, listened and responded. The next day we spoke and I pointed out the faults, she was happy to listen and advised that she will watch the waitstaff and it was obvious from my opinion that she will take all onboard as she expects a very high standard of the wait staff. She is strict in her training and expects 100% I found the female owner to be a person of a high standard, listening skills, empathy, very understanding and not defensive in anyway.The female owner is a very good representative for her restaurant and should be Maitre De to oversee the waitstaff and ensure customers are having a good time, are u happy with the service, food etc.
翻译：食物很好！然而，烧烤时的肉是干的，粘在盘子上。我们要了油，因为肉粘住了，我们的服务员英语说得不太好，我们听不懂她的话，60 美元的特价菜里没有太多肉。她说“换个烤架”，这是因为糖。我们不知道她在说什么。当我们到达时，没有关于烧烤架的说明，她只是拉出了桌子末端的一个抽屉。食物带来了，没有任何指示。餐厅的内部装饰令人印象深刻。当大多数人说话时，噪音水平很高，让我丈夫很难说话和听清声音。我们去了另一家韩国烧烤，那里更私密，噪音低，服务更好，不打扰。我们有 2 位女服务员 - 一位很难理解，她听不懂说明，另一个女孩的英语更好，她听了并给我们带来了我们要的东西。我告诉她我不想让另一位女服务员为我们服务，因为我们无法理解她，她也不理解我们。她说哦，她的英语比我说得好。我说不，你说得更好更清楚。水是装在一个小塑料壶里的，我们喝了三个，这很烦人，因为我们不得不要水。我们回家后，我找不到我的额外行李，里面有哮喘药，我打电话给餐厅，接电话的人英语说得不好，所以我要求找一个英语说得好的人。然后一位业主打电话来，我问我的包是否在那儿，他变得防御性地说，工作人员都是好员工，没有拿走任何东西 - 我说我没有说明这一点，我只是问我的包在那儿吗？回答是或否。他继续胡言乱语地说这家餐厅有多好，他们的顾客回报率很高，客户服务很高而且很专业，以及他们如何不会接受任何东西，再次是或否。还在胡言乱语。我说看看我的不。并打电话给我。他的妻子打来电话，她的英语说得很好，并建议她一遍又一遍地检查闭路电视，没有大包。女老板人很好，听了也有回应。第二天我们谈话，我指出了错误，她很乐意倾听，并建议她会观察服务员，从我的观点来看，很明显她会接受所有的人，因为她期望服务员有很高的标准。她的训练很严格，期望100%。我发现女老板是一个高标准的人，善于倾听，有同理心，非常善解人意，而且无论如何都没有防御性。女老板是她餐厅的一个很好的代表，应该作为领班，监督服务员并确保顾客度过愉快的时光，您对服务、食物等满意吗？
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