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- Avoid This Place if You Don't Want to End Up Sourcing Your Cake/Catering Last Minute from a Supermarket-
diegoalejandroo2016
- Avoid This Place if You Don't Want to End Up Sourcing Your Cake/Catering Last Minute from a Supermarket-
Crumbs Patisserie的点评
点评：What a horrendous experience I had with Crumbs Patisserie. From the moment I tried to inquire about their products, I was met with unprofessionalism, arrogance, and a complete lack of care. Instead of receiving any genuine assistance, I was immediately directed to their website without any effort to address my concerns in person.
The customer service is virtually non-existent. If you want a response, you’ll likely have to follow up multiple times yourself, emails, calls, IG. Calling or visiting the shop is a waste of time—they offer no personalised service and seem solely focused on pushing all communication through their website, with zero regard for the customer’s needs or concerns.
I specifically requested a call back from Julia, the owner, to finalise my cake order. Despite leaving a message with the shop assistant, I was once again told to send an email. Julia didn’t call me back until five days later, and that only happened after I submitted a formal complaint, and a day after she committed to call. By then, my event was just days away, and the damage was done.
When she finally did respond, Julia claimed she had tried to call me earlier—a claim I refuted, as my phone records showed no such attempt. She then retracted her statement and apologised for the misrepresentation (see below). This pattern of misleading customers is unacceptable.
Don’t be fooled by the statements on their website about how Julia "loves being hands-on in her business, being involved and interacting with her customers." I fell for that, and it’s clear that her actions and work ethic are far from what is advertised. My partner's 40th birthday was spoiled by Crumbs Patisserie’s unprofessionalism, and I ended up having to source a last-minute cake from a random place.
I strongly advise against relying on Crumbs Patisserie for any important event. Their lack of care and respect for their customers will leave you scrambling at the last minute, just like I was.
The customer service is virtually non-existent. If you want a response, you’ll likely have to follow up multiple times yourself, emails, calls, IG. Calling or visiting the shop is a waste of time—they offer no personalised service and seem solely focused on pushing all communication through their website, with zero regard for the customer’s needs or concerns.
I specifically requested a call back from Julia, the owner, to finalise my cake order. Despite leaving a message with the shop assistant, I was once again told to send an email. Julia didn’t call me back until five days later, and that only happened after I submitted a formal complaint, and a day after she committed to call. By then, my event was just days away, and the damage was done.
When she finally did respond, Julia claimed she had tried to call me earlier—a claim I refuted, as my phone records showed no such attempt. She then retracted her statement and apologised for the misrepresentation (see below). This pattern of misleading customers is unacceptable.
Don’t be fooled by the statements on their website about how Julia "loves being hands-on in her business, being involved and interacting with her customers." I fell for that, and it’s clear that her actions and work ethic are far from what is advertised. My partner's 40th birthday was spoiled by Crumbs Patisserie’s unprofessionalism, and I ended up having to source a last-minute cake from a random place.
I strongly advise against relying on Crumbs Patisserie for any important event. Their lack of care and respect for their customers will leave you scrambling at the last minute, just like I was.
翻译：我在 Crumbs Patisserie 的体验真是糟糕透了。从我试图询问他们的产品的那一刻起，我就遇到了不专业、傲慢和完全缺乏关心的情况。我没有得到任何真正的帮助，而是立即被引导到他们的网站，没有亲自解决我的疑虑。
客户服务几乎不存在。如果你想得到回复，你很可能不得不自己跟进多次，电子邮件、电话、IG。打电话或去商店是浪费时间——他们不提供个性化服务，似乎只专注于通过他们的网站推动所有沟通，完全不考虑客户的需求或疑虑。
我特别要求店主 Julia 回电，以完成我的蛋糕订单。尽管给店员留言，但我再次被告知发送电子邮件。Julia 直到五天后才给我回电话，那是在我提交正式投诉后，也是在她承诺打电话的第二天。那时，距离我的活动只有几天了，损失已经造成了。
当她终于回复时，朱莉娅声称她早些时候曾试图给我打电话——我反驳了这一说法，因为我的电话记录没有显示这样的尝试。然后她撤回了她的声明并为虚假陈述道歉（见下文）。这种误导客户的模式是不可接受的。
不要被他们网站上关于朱莉娅“喜欢亲自动手做生意，参与并与客户互动”的声明所欺骗。我上当了，很明显她的行为和职业道德与广告宣传相去甚远。我伴侣的 40 岁生日被 Crumbs Patisserie 的不专业行为破坏了，我最终不得不从一个随机的地方寻找最后一刻的蛋糕。
我强烈建议不要依赖 Crumbs Patisserie 举办任何重要活动。他们缺乏对客户的关心和尊重，会让你在最后一刻手忙脚乱，就像我一样。
客户服务几乎不存在。如果你想得到回复，你很可能不得不自己跟进多次，电子邮件、电话、IG。打电话或去商店是浪费时间——他们不提供个性化服务，似乎只专注于通过他们的网站推动所有沟通，完全不考虑客户的需求或疑虑。
我特别要求店主 Julia 回电，以完成我的蛋糕订单。尽管给店员留言，但我再次被告知发送电子邮件。Julia 直到五天后才给我回电话，那是在我提交正式投诉后，也是在她承诺打电话的第二天。那时，距离我的活动只有几天了，损失已经造成了。
当她终于回复时，朱莉娅声称她早些时候曾试图给我打电话——我反驳了这一说法，因为我的电话记录没有显示这样的尝试。然后她撤回了她的声明并为虚假陈述道歉（见下文）。这种误导客户的模式是不可接受的。
不要被他们网站上关于朱莉娅“喜欢亲自动手做生意，参与并与客户互动”的声明所欺骗。我上当了，很明显她的行为和职业道德与广告宣传相去甚远。我伴侣的 40 岁生日被 Crumbs Patisserie 的不专业行为破坏了，我最终不得不从一个随机的地方寻找最后一刻的蛋糕。
我强烈建议不要依赖 Crumbs Patisserie 举办任何重要活动。他们缺乏对客户的关心和尊重，会让你在最后一刻手忙脚乱，就像我一样。
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