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William K
Uncomfortable Stay and Unhelpful Service
AmericInn by Wyndham Sartell的点评
点评：Dear AmericInn Management,
I hope this message finds you well. I recently stayed at your hotel, and I wanted to share my experience regarding the discomfort I encountered during my stay, as well as the lack of assistance I received from your staff.
The primary issue I had was with the bed in my room. It was incredibly hard, making it impossible for me to get any sleep. After struggling for a while, I approached the night auditor, Joe, to see if there was any way to resolve the situation. I asked if it would be possible to try a rollaway bed instead, but Joe informed me that it would cost an additional $10. While I understand that there may be additional charges for certain services, I was surprised by Joe's response, as he also admitted that the beds at your hotel are generally hard, citing his own previous stays.
What was even more frustrating was Joe's complete lack of effort to assist me. Rather than offering a solution or attempting to make my stay more comfortable, he remained sitting at his computer, watching a ball game, with no attempt to offer help or show any concern for my situation.
I was disappointed by the lack of customer service I received, especially given the circumstances. As a guest, I expected a more proactive approach from the staff to ensure a comfortable and pleasant stay, but unfortunately, that was not the case.
I wanted to bring this issue to your attention, as I feel that the service I received fell short of the standards I expected from AmericInn. I would appreciate your consideration of my feedback and any steps you can take to address this matter.
Thank you for your time, and I look forward to your response.
Sincerely,
William Kimbler
I hope this message finds you well. I recently stayed at your hotel, and I wanted to share my experience regarding the discomfort I encountered during my stay, as well as the lack of assistance I received from your staff.
The primary issue I had was with the bed in my room. It was incredibly hard, making it impossible for me to get any sleep. After struggling for a while, I approached the night auditor, Joe, to see if there was any way to resolve the situation. I asked if it would be possible to try a rollaway bed instead, but Joe informed me that it would cost an additional $10. While I understand that there may be additional charges for certain services, I was surprised by Joe's response, as he also admitted that the beds at your hotel are generally hard, citing his own previous stays.
What was even more frustrating was Joe's complete lack of effort to assist me. Rather than offering a solution or attempting to make my stay more comfortable, he remained sitting at his computer, watching a ball game, with no attempt to offer help or show any concern for my situation.
I was disappointed by the lack of customer service I received, especially given the circumstances. As a guest, I expected a more proactive approach from the staff to ensure a comfortable and pleasant stay, but unfortunately, that was not the case.
I wanted to bring this issue to your attention, as I feel that the service I received fell short of the standards I expected from AmericInn. I would appreciate your consideration of my feedback and any steps you can take to address this matter.
Thank you for your time, and I look forward to your response.
Sincerely,
William Kimbler
翻译：尊敬的 AmericInn 酒店管理层：
希望您一切安好。我最近入住了贵酒店，想分享一下我入住期间遇到的不适，以及贵酒店员工未能提供及时帮助的经历。
我遇到的主要问题是我房间的床。它硬得让我根本睡不着。经过一番折腾，我找到了夜班审计员 Joe，想看看能不能解决这个问题。我问他是否可以换成折叠床，但 Joe 告诉我要额外支付 10 美元。虽然我理解某些服务可能会额外收费，但 Joe 的回复还是让我很惊讶，因为他也承认贵酒店的床普遍比较硬，并提到了他自己之前入住的经历。
更让我沮丧的是，Joe 完全没有尽力帮助我。他没有提供解决方案，也没有尝试让我的住宿更舒适，而是一直坐在电脑前看球赛，丝毫没有试图提供帮助或对我的处境表示任何关心。
我对我所获得的客户服务的缺乏感到失望，尤其是在这种情况下。作为客人，我期望工作人员能够更积极主动地提供服务，以确保我拥有舒适愉快的住宿体验，但不幸的是，事实并非如此。
我想提请您注意这个问题，因为我觉得我所获得的服务没有达到我对AmericInn的期望。我希望您能考虑我的反馈，并采取任何措施来解决这个问题。
感谢您抽出时间，期待您的回复。
此致，
William Kimbler
希望您一切安好。我最近入住了贵酒店，想分享一下我入住期间遇到的不适，以及贵酒店员工未能提供及时帮助的经历。
我遇到的主要问题是我房间的床。它硬得让我根本睡不着。经过一番折腾，我找到了夜班审计员 Joe，想看看能不能解决这个问题。我问他是否可以换成折叠床，但 Joe 告诉我要额外支付 10 美元。虽然我理解某些服务可能会额外收费，但 Joe 的回复还是让我很惊讶，因为他也承认贵酒店的床普遍比较硬，并提到了他自己之前入住的经历。
更让我沮丧的是，Joe 完全没有尽力帮助我。他没有提供解决方案，也没有尝试让我的住宿更舒适，而是一直坐在电脑前看球赛，丝毫没有试图提供帮助或对我的处境表示任何关心。
我对我所获得的客户服务的缺乏感到失望，尤其是在这种情况下。作为客人，我期望工作人员能够更积极主动地提供服务，以确保我拥有舒适愉快的住宿体验，但不幸的是，事实并非如此。
我想提请您注意这个问题，因为我觉得我所获得的服务没有达到我对AmericInn的期望。我希望您能考虑我的反馈，并采取任何措施来解决这个问题。
感谢您抽出时间，期待您的回复。
此致，
William Kimbler
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