Improved service - Residence Inn Minneapolis St. Paul/Roseville (Roseville) - Residence Inn by Marriott Minneapolis St. Paul/Roseville - 166条旅客点评与比价

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Jennifer H

Improved service

Residence Inn Minneapolis St. Paul/Roseville的点评

2023年05月08日发布于: 海外

点评：I previously wrote a 1 star review because the A/C in my room was broken for the first 5 nights of my stay despite multiple times asking for it to be addressed. After posting the review, the GM contacted me and said it would be taken care of. When I got home from work that evening, it was still 79 degrees in my room so I asked to be moved. My room was upgraded that night after the same person I spoke to for 3 nights in a row called the manager. I have the highest Marriott status so I only assume I wasn't upgrade to begin with, or even acknowledged, (like other locations) because I requested a lower floor due to my dog. Regardless, the room is much nicer/larger, the amenities are better (nicer toiletries, "towel art"). The reason that my review is still only 3 stars is for the ridiculous amount of time it took for someone to actually address the situation and the apathy of the majority of people I interacted with at the front desk.

翻译：我之前写过 1 星评论，因为我房间的空调在我入住的前 5 个晚上坏了，尽管我多次要求解决这个问题。发布评论后，GM 联系我并表示会处理。那天晚上我下班回家时，房间里的温度仍然是 79 度，所以我要求搬家。那天晚上我的房间升级了，因为同一个人连续 3 晚打电话给经理。我拥有最高的万豪身份，所以我只假设我没有升级，甚至没有承认（像其他地方一样），因为我因为我的狗而要求较低的楼层。无论如何，房间更好/更大，设施更好（更好的洗浴用品，“毛巾艺术”）。我的评论仍然只有 3 星的原因是某人实际解决问题所花费的时间太荒谬了，以及我在前台与我互动的大多数人的冷漠态度。

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