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Horrible customer service
George A
Horrible customer service
Potbelly Sandwich Shop的点评
点评：I ordered a sandwich on the app 90 minutes in advance for a specific pickup time, I was there around 5 minutes after the scheduled time and they said not ready yet, I stood there for an additional 15 minutes with over 20 people walking in off the street, ordering and getting their food, I asked again if my sandwich was ready, the person at the counter said you were an idiot for ordering over the lunch break and expecting it even near the time, he actually called me an idiot, the other people waiting could not believe it either. Another 5 minutes went by and I asked again, he said one more word and I’m throwing it in the garbage, when it finally was ready, over 20 minutes late, he held it up in the air and then threw it in the garbage, since I bought it with perks, I can’t even get a refund or my perks back. I’ve never experienced service like that in my life. Of course he was Brad Kohler the general manager, so I could not even ask to talk with a manager, how he became the manager with such horrible customer service skills is a mystery, but I will never go there again. This was the potbelly in Maple Grove, Mn. Steer clear if Brad is working
翻译：我提前 90 分钟在应用程序上订了一个三明治，并在特定的时间取餐，我比预定时间晚了大约 5 分钟才到，他们说还没准备好，我又在那里站了 15 分钟，有 20 多个人从街上走进来，点餐并取餐，我再次询问我的三明治是否准备好了，柜台的人说你真是个白痴，午休时间才订餐，还指望快到时间就送到，他居然真的骂我白痴，其他等待的人也不敢相信。又过了 5 分钟，我再次询问，他又说了一个词，然后我就把它扔进垃圾桶了，当它终于准备好时，已经晚了 20 多分钟，他把它举在空中然后扔进了垃圾桶，因为我是用优惠购买的，我甚至不能退款或取回我的优惠。我这辈子从来没有体验过这样的服务。当然，他是总经理布拉德·科勒，所以我甚至不能要求与经理交谈，他是如何以如此糟糕的客户服务技能成为经理的，这是一个谜，但我再也不会去那里了。这是明尼苏达州枫树林的一家大肚腩店。如果布拉德在工作，请避开
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