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Poor experience
Courtney G
Poor experience
Cold Spring Bakery的点评
点评：I had ordered a baby shower cake and did a 1 hour session to create it. We had ordered a blush pink cake and had requested fondant but we were told it would be too expensive. We did clarify price wasn’t an issue but then were told people do not like the taste of fondant. We did go a different frosting route.
We emphasized that the cake would have to sit out a few hours before the shower and we were told that would be fine.
For decoration we ordered a baby “blush” pink cake with baby blocks on the top. We want the blocks to say welcome baby Lynnea.
We were given a hot pink cake and we were told it would need to be refrigerated. The top layer was super chunky as if the frosting was just slapped on. The blocks were not squares and instead of the words we had requested we were given rectangles with scribbled on shapes and numbers. The blocks were made of fondant, which we had requested a layer of the cake be made of, but then were told no.
When I had called to share my concerns the cake manager Rachel told me to look at my receipt as this was what I had ordered. Overall I was disappointed in the cake I had ordered and the money I had spent trying to fix it. Most importantly I was disappointed in the lack of sympathy and the unwillingness to take any ownership in the outcome of the cake. This cake was almost $150, so an apology or an
Acknowledgement of the errors would have been really nice.
I did add images of the cake I created using flowers and baby blocks.
We emphasized that the cake would have to sit out a few hours before the shower and we were told that would be fine.
For decoration we ordered a baby “blush” pink cake with baby blocks on the top. We want the blocks to say welcome baby Lynnea.
We were given a hot pink cake and we were told it would need to be refrigerated. The top layer was super chunky as if the frosting was just slapped on. The blocks were not squares and instead of the words we had requested we were given rectangles with scribbled on shapes and numbers. The blocks were made of fondant, which we had requested a layer of the cake be made of, but then were told no.
When I had called to share my concerns the cake manager Rachel told me to look at my receipt as this was what I had ordered. Overall I was disappointed in the cake I had ordered and the money I had spent trying to fix it. Most importantly I was disappointed in the lack of sympathy and the unwillingness to take any ownership in the outcome of the cake. This cake was almost $150, so an apology or an
Acknowledgement of the errors would have been really nice.
I did add images of the cake I created using flowers and baby blocks.
翻译：我订了一个迎婴派对蛋糕，花了一小时制作。我们点了一个腮红粉色蛋糕，并要求用翻糖，但被告知价格太贵。我们跟他们解释价格不是问题，但后来他们说人们不喜欢翻糖的味道。我们换了个糖霜方案。
我们强调蛋糕必须在迎婴派对前放置几个小时，他们说没问题。
为了装饰，我们点了一个“腮红”粉色婴儿蛋糕，上面放着婴儿积木。我们想用积木表达“欢迎Lynnea宝宝”的祝福。
他们给了我们一个亮粉色蛋糕，并告诉我们需要冷藏。蛋糕顶层非常厚实，就像糖霜是刚抹上去的一样。积木不是正方形，而是我们要求的字，而是长方形，上面潦草地写着各种形状和数字。积木是用翻糖做的，我们本来要求用一层翻糖做蛋糕，但被拒绝了。
当我打电话表达我的担忧时，蛋糕经理Rachel让我看一下收据，因为这就是我订购的蛋糕。总的来说，我对我订购的蛋糕以及我为修复它所花的钱感到失望。最重要的是，我对他们缺乏同情心以及不愿对蛋糕的最终结果承担任何责任感到失望。这个蛋糕花了将近150美元，所以如果能得到道歉或
承认错误就太好了。
我确实添加了我用花朵和婴儿积木制作的蛋糕的图片。
我们强调蛋糕必须在迎婴派对前放置几个小时，他们说没问题。
为了装饰，我们点了一个“腮红”粉色婴儿蛋糕，上面放着婴儿积木。我们想用积木表达“欢迎Lynnea宝宝”的祝福。
他们给了我们一个亮粉色蛋糕，并告诉我们需要冷藏。蛋糕顶层非常厚实，就像糖霜是刚抹上去的一样。积木不是正方形，而是我们要求的字，而是长方形，上面潦草地写着各种形状和数字。积木是用翻糖做的，我们本来要求用一层翻糖做蛋糕，但被拒绝了。
当我打电话表达我的担忧时，蛋糕经理Rachel让我看一下收据，因为这就是我订购的蛋糕。总的来说，我对我订购的蛋糕以及我为修复它所花的钱感到失望。最重要的是，我对他们缺乏同情心以及不愿对蛋糕的最终结果承担任何责任感到失望。这个蛋糕花了将近150美元，所以如果能得到道歉或
承认错误就太好了。
我确实添加了我用花朵和婴儿积木制作的蛋糕的图片。
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