拥有或管理这家酒店？ 免费获取您的详情页以便回复点评、更新资料或者进行其他操作。
下载App
资质规则
旅行
账户
Awful experience. Totally messed around
Tripadvisor用户
Awful experience. Totally messed around
The Coach & Horses Inn的点评
点评：After driving 6+ hours from Newcastle, we checked in successfully, only to be told literally 20 minutes later we had to leave, and our room had previously been cancelled and refunded due to a bathroom problem. We contacted Expedia who we booked it through, and they had heard no such thing from the place, and we had received no email or refund. They literally just cancelled it after we arrived.
They magically had no free rooms available anymore, even though the so-called “manager” showed us around the room and said there's free rooms upstairs. So we ended up having to get another hotel 40 minutes away, with no help from this place whatsoever. They basically just kicked us out.
Apparently someone was coming to sort the bathroom the next day, but they somehow forgot they booked our room out, even though the manager was the one that showed us around the problem room and successfully checked us in. Strange, that.
When waiting at the bar for answers, we were told the manager was “busy” and the woman at the bar kept going in and talking to him, telling him what we were saying, all while he would not come out to talk to us himself because “he was busy talking on the phone with his wife about something”
But hey, at least we got a half-hearted apology from the woman behind the bar on our way out.
Pathetic place and pathetic service/communication.
They magically had no free rooms available anymore, even though the so-called “manager” showed us around the room and said there's free rooms upstairs. So we ended up having to get another hotel 40 minutes away, with no help from this place whatsoever. They basically just kicked us out.
Apparently someone was coming to sort the bathroom the next day, but they somehow forgot they booked our room out, even though the manager was the one that showed us around the problem room and successfully checked us in. Strange, that.
When waiting at the bar for answers, we were told the manager was “busy” and the woman at the bar kept going in and talking to him, telling him what we were saying, all while he would not come out to talk to us himself because “he was busy talking on the phone with his wife about something”
But hey, at least we got a half-hearted apology from the woman behind the bar on our way out.
Pathetic place and pathetic service/communication.
翻译：从纽卡斯尔开车 6 个多小时后，我们成功登记入住，20 分钟后才被告知我们必须离开，我们的房间之前因浴室问题而被取消和退款。我们联系了我们通过其预订的 Expedia，他们没有从这个地方听说过这样的事情，我们也没有收到任何电子邮件或退款。我们到达后，他们实际上只是取消了它。
他们神奇地再也没有免费房间了，尽管所谓的“经理”带我们参观了房间并说楼上有免费房间。所以我们最终不得不在 40 分钟路程外找到另一家酒店，这个地方没有任何帮助。他们基本上只是把我们踢了出去。
显然第二天有人来整理浴室，但他们不知何故忘记了他们已经预订了我们的房间，尽管经理是那个带我们参观问题房间并成功登记入住的人。奇怪的是。
在酒吧等待答案时，我们被告知经理“很忙”，酒吧里的女士一直进去和他说话，告诉他我们在说什么，而他一直不出来和我们说话因为“他正忙着和他的妻子通电话谈论某事”
但是，嘿，至少我们在出去的路上得到了酒吧后面那个女人半心半意的道歉。
可悲的地方和可悲的服务/沟通。
他们神奇地再也没有免费房间了，尽管所谓的“经理”带我们参观了房间并说楼上有免费房间。所以我们最终不得不在 40 分钟路程外找到另一家酒店，这个地方没有任何帮助。他们基本上只是把我们踢了出去。
显然第二天有人来整理浴室，但他们不知何故忘记了他们已经预订了我们的房间，尽管经理是那个带我们参观问题房间并成功登记入住的人。奇怪的是。
在酒吧等待答案时，我们被告知经理“很忙”，酒吧里的女士一直进去和他说话，告诉他我们在说什么，而他一直不出来和我们说话因为“他正忙着和他的妻子通电话谈论某事”
但是，嘿，至少我们在出去的路上得到了酒吧后面那个女人半心半意的道歉。
可悲的地方和可悲的服务/沟通。
© 2026 Tripadvisor 版权所有。
部分照片由 VFM Leonardo 提供。
TripAdvisor公司对外部网站的内容一概不负责。优惠价格中不含税和其他费用。
ICP证：沪B2-20200433
沪ICP备20013175号
沪公网安备31010502005427号鹰程信息技术（上海）有限公司
