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Stephen W
Decidedly average at best
Hampton Inn Monroe的点评
点评：This is another Hampton by the highway. The interstates are dotted with this type of property whether the sign says Hampton or Holiday Inn Express or any of the numerous other brands. This property is pretty basic. It sits in an area with lots of other similar hotels. If you look on Google maps you will see maybe a half dozen hotels within 100 yards. If you're thinking that the Hampton is probably better...think again. It's probably not worse - but not sure it's actually any different.
The fundamentals are fine - the A/C works – it's quiet – and there are a few restaurants nearby. There doesn't seem to be a lot of parking - but maybe it's never full and that isn't a problem.
The day shift staff are great. The night shift staff are less than great. All the reviews talking about staffing issues ring true based on my experience. If you check in and depart during the day you shouldn’t have any issues. If you arrive at night be prepared for unhelpfulness and what seems to be an obvious lack of training. Funny enough when I checked out the day staff asked if check-in had gone well. Apparently they could see something on the computer that slowed them the night shift did things wrong. It sounds like maybe the night shift guy is perhaps a friend of the manager so that may explain things.
Overall I wouldn’t rush to return. The night shift person was unpleasant and the mistakes were annoying - but it's just a Hampton by the highway so my expectations were low - and the service delivered was just a few steps below my low expectations. I might stay here again – or I might instead try one of the half dozen other hotels within 100 yards. I'm not sure if any of the other hotels would be cheaper – but I suspect they wouldn’t be worse.
The fundamentals are fine - the A/C works – it's quiet – and there are a few restaurants nearby. There doesn't seem to be a lot of parking - but maybe it's never full and that isn't a problem.
The day shift staff are great. The night shift staff are less than great. All the reviews talking about staffing issues ring true based on my experience. If you check in and depart during the day you shouldn’t have any issues. If you arrive at night be prepared for unhelpfulness and what seems to be an obvious lack of training. Funny enough when I checked out the day staff asked if check-in had gone well. Apparently they could see something on the computer that slowed them the night shift did things wrong. It sounds like maybe the night shift guy is perhaps a friend of the manager so that may explain things.
Overall I wouldn’t rush to return. The night shift person was unpleasant and the mistakes were annoying - but it's just a Hampton by the highway so my expectations were low - and the service delivered was just a few steps below my low expectations. I might stay here again – or I might instead try one of the half dozen other hotels within 100 yards. I'm not sure if any of the other hotels would be cheaper – but I suspect they wouldn’t be worse.
翻译：这是高速公路旁的另一家汉普顿酒店。州际公路上遍布着这种类型的酒店，无论标牌上写的是汉普顿、智选假日酒店还是其他众多品牌。这家酒店非常简朴。它坐落在一个有很多其他类似酒店的区域。如果你在谷歌地图上查看，你会看到 100 码内可能有六家酒店。如果你认为汉普顿可能更好……再想想。它可能不会更糟——但不确定它是否真的有什么不同。
基本设施很好——空调正常——很安静——附近有几家餐馆。停车位似乎不多——但可能从来没有满过，这不是问题。
白班工作人员很棒。夜班工作人员不太好。根据我的经验，所有关于人员配备问题的评论都是真实的。如果你在白天入住和离开，你应该不会有任何问题。如果你晚上到达，请做好准备，因为酒店不会提供帮助，而且似乎明显缺乏培训。有趣的是，当我退房时，白班员工询问入住是否顺利。显然，他们在电脑上看到了一些东西，导致他们慢了下来，夜班人员做错了事情。听起来也许夜班人员可能是经理的朋友，这也许可以解释一些事情。
总的来说，我不会急于再来。夜班人员令人不快，错误令人恼火 - 但这只是高速公路旁的汉普顿，所以我的期望很低 - 所提供的服务仅比我的低期望低了几步。我可能会再次住在这里 - 或者我可能会尝试 100 码内的其他六家酒店之一。我不确定其他酒店是否会更便宜 - 但我想它们不会更糟。
基本设施很好——空调正常——很安静——附近有几家餐馆。停车位似乎不多——但可能从来没有满过，这不是问题。
白班工作人员很棒。夜班工作人员不太好。根据我的经验，所有关于人员配备问题的评论都是真实的。如果你在白天入住和离开，你应该不会有任何问题。如果你晚上到达，请做好准备，因为酒店不会提供帮助，而且似乎明显缺乏培训。有趣的是，当我退房时，白班员工询问入住是否顺利。显然，他们在电脑上看到了一些东西，导致他们慢了下来，夜班人员做错了事情。听起来也许夜班人员可能是经理的朋友，这也许可以解释一些事情。
总的来说，我不会急于再来。夜班人员令人不快，错误令人恼火 - 但这只是高速公路旁的汉普顿，所以我的期望很低 - 所提供的服务仅比我的低期望低了几步。我可能会再次住在这里 - 或者我可能会尝试 100 码内的其他六家酒店之一。我不确定其他酒店是否会更便宜 - 但我想它们不会更糟。
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