点评:The hotel was nice and clean and the rooms were a good size but a broken toilet ruined our stay. Approximately every ten minutes the toilet would run. I tried to trouble shoot it the night we got in but the flapper was bad and needed to be replaced. It was late and we were tired from a long day enjoying the area so we just went to bed. The noise did wake both of us up a couple of times in the night. In the morning we informed the front desk on the problem and they apologized and said they would fix it that day. When we got back to the hotel that evening it still was not fixed. We called the front desk to let them know and he apologized and said that unfortunately there was nothing he could do that evening as it was too late. He said to let them know at check out the next morning and they would make it right. At check out all we got is a sorry about that and a copy of my receipt (she said that’s all she could do). We will be back to Marquette but definitely will be staying somewhere else and suggest you do as well.
I have included a copy of the owner's response from my Google review. The lack of care this place shows for their guests really shows in their lack of care in making their response coherent.
翻译:这家酒店很漂亮很干净而且房间很大但是一个坏掉的厕所毁了我们的住宿。厕所大约每十分钟就会运行一次。我们进去的那天晚上,我试图对它进行故障排除,但是挡板坏了,需要更换。已经很晚了,我们在这个地区度过了漫长的一天,累了,所以我们就去睡觉了。噪音确实在晚上把我们俩吵醒了几次。早上我们把这个问题通知了前台,他们道歉并说他们会在当天解决。当我们那天晚上回到旅馆时,它仍然没有修好。我们打电话给前台让他们知道,他道歉并说不幸的是那天晚上他无能为力,因为为时已晚。他说第二天早上退房时让他们知道,他们会做对的。在退房时,我们得到的只是对此感到抱歉和我的收据副本(她说她只能这样做)。我们会回到马凯特,但肯定会住在其他地方,并建议您也这样做。
我附上了所有者对我的 Google 评论的回复副本。这个地方对他们的客人缺乏关心确实表明他们缺乏使他们的反应连贯的关心。