点评:WORST HOTEL EVER! We had a terrible experience at this property months ago. We waited 30 minutes past the time the Evening Reception was supposed to begin, but No Employee every set it up. The room was musty, the air conditioner did not work, and the toilet ran continuously.
I tried to speak with management before leaving, and was told no one was available. Left my name and number but no one called me back. I called Hilton Customer Service and they told me that they were contacting the hotel management to have them contact me. No one ever called. Today, we were in the area after STAYING AT ANOTHER HOTEL, and I stopped in to speak with the Manager. I had to wait because another guest was speaking to him because she had problems with her room.
When I finally spoke to the manager, he denied ever having received my request to speak with him and said "He wasn't going to deal with this on a Saturday." DO NOT WASTE YOUR MONEY!!!! AVOID THIS HOTEL!!!
翻译:史上最差的酒店!几个月前我们在这家酒店有过一次糟糕的体验。我们等了超过晚间招待会开始时间30分钟,却没有一位员工来安排。房间里弥漫着霉味,空调坏了,马桶不停地漏水。
我离开前试图联系酒店管理人员,却被告知无人接听。我留下了我的姓名和电话号码,但没有人给我回电话。我打电话给希尔顿客服,他们说正在联系酒店管理层,让他们联系我。但最终没有人给我回电话。今天,我们刚住过另一家酒店,又来到这个区域,我顺便去见了经理。我不得不等着,因为另一位客人正在和他谈话,因为她的房间出了问题。
当我终于和经理通话时,他否认收到过我的谈话请求,并说“他周六不会处理这件事”。千万别浪费钱!!!!千万别住这家酒店!!!