点评:I went to the Best Western Livonia to book a room for that night after a late flight -- at was about 12:45 a.m. -- but the desk agent did not know how to do that. He tried to call the hotel's reservations agent (not the main Best Western 800 reservations number), because "they have all kinds of rates, maybe even free." Whatever number he called was not in service, so he said he could try to book my room himself. He then insisted that I had to pay a $25 fee in addition to that night's room fee because I was registering early for the next night. I told him I wanted the room only for THIS night, not the NEXT night, but he didn't know what to do. Summary: I left Best Western Livonia and stayed at the nearby Fairfield Inn, which got me checked in quickly and professionally. What a difference!
翻译:由于航班晚点,我去了利沃尼亚贝斯特韦斯特酒店预订当晚的房间——当时大约是凌晨12:45——但前台接待员不知道该怎么做。他试着打电话给酒店的预订人员(不是贝斯特韦斯特的800预订总机),因为“他们有各种各样的价格,甚至可能是免费的。” 他打的那个号码当时没人接听,所以他说他可以自己试着帮我预订房间。然后他坚持要我除了当晚的房费外还要支付25美元的费用,因为我提前登记了第二天的房间。我告诉他我只想要今晚的房间,而不是第二天的房间,但他不知道该怎么办。总结:我离开利沃尼亚贝斯特韦斯特酒店,住在附近的费尔菲尔德酒店,这家酒店让我快速而专业地办理了入住手续。真是天壤之别!