Good Food and Concept, Rude Manager and Service at This Location!
Mr. Kabob Xpress - Livonia的点评
点评:While I enjoyed my food and I'm happy that Mr. Kabob has expanded, I was quite appalled by the service and namely the lady at the end of the line whom I assumed to be the manager. I will be happy to visit another location, but I would not return here!
She was both unfriendly and unwilling to help with simple questions for someone who hadn't been to the XPress location before.
Seeing how condescending she was, I found another employee to ask for the WiFi password but he directed me back to her. She sneered at me and said it real quick before turning away.
(Of course it was the wrong password, anyway!)
The food itself is very good; I wouldn't say fancy restaurant-caliber, but very good for quick casual with an authentic Middle-Eastern flavor. You can choose wraps or rice bowls with a variety of meats (shawarma, kabob, etc.)
I'm concerned with any place that exhibits such disregard for their customers, but ESPECIALLY when it's coming from the manager; who sets the tone for all the other employees.
翻译:虽然我很享受我的食物并且我很高兴 Kabob 先生的规模扩大了,但我对这项服务感到非常震惊,也就是我认为是经理的那位排在队伍末尾的女士。我很乐意访问另一个地方,但我不会回到这里!
对于以前没有去过 Xpress 地点的人,她既不友好也不愿意帮助解决简单的问题。
看到她如此居高临下,我找到另一名员工询问 WiFi 密码,但他让我回到她身边。她冲我冷笑一声,很快就转身离开了。
(当然,无论如何,这是错误的密码!)
食物本身非常好;我不会说高档餐厅的水准,但非常适合具有地道中东风味的休闲快餐。您可以选择包含各种肉类(沙瓦玛、烤肉等)的卷饼或盖饭。
我担心任何表现出对客户如此漠视的地方,但特别是当它来自经理时;谁为所有其他员工定下基调。