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CarrieD1979
Housekeeping Disaster
Courtyard by Marriott Grand Rapids Downtown的点评
点评：What to say about my stay at the Courtyard in Grand Rapids—it definitely changed the way I view housekeeping and how I stay in hotels.
First the basics--the hotel was nice enough and parking was easy. The staff were friendly and the location is good—easy to get to the DeVos Center via the skywalk and near a lot of great restaurants.
What overshadowed all of that was a terrible experience I had with the housekeeping team. I came back to my room one afternoon following my work meetings and was brushing my teeth and looked down and noticed a toilet brush on the bathroom counter. Now I can understand it being forgotten—people make mistakes. But why on Earth was a toilet brush on the counter. Further, it was laying on top of my hairbrush and comb. Why? Why would the housekeeping staff place it there? It completely freaked me out and isn’t something I’ll soon forget when traveling—I’ll definitely be placing very few items on the bathroom counter from now on. And I will always, always remember to put the do not disturb sign up—I don’t ever want housekeeping in my room again.
I had to call down to the front desk three times before someone finally showed up to pick up the toilet brush. I had to sanitize the bathroom counters myself with Clorox wipes I went and bought at the dollar store down the street (on the same shopping trip where I bought myself a new hairbrush and comb—all unplanned expenses). The front desk staff did apologize and did give me bonus Bonvoy points and a free breakfast voucher, but honestly, even two weeks later, I’m still just really freaked out by the whole experience and feel very distrustful of what goes on when housekeeping is in the room. I travel a lot and this is going to stay with me for a long time. Way to go Courtyard Grand Rapids.
First the basics--the hotel was nice enough and parking was easy. The staff were friendly and the location is good—easy to get to the DeVos Center via the skywalk and near a lot of great restaurants.
What overshadowed all of that was a terrible experience I had with the housekeeping team. I came back to my room one afternoon following my work meetings and was brushing my teeth and looked down and noticed a toilet brush on the bathroom counter. Now I can understand it being forgotten—people make mistakes. But why on Earth was a toilet brush on the counter. Further, it was laying on top of my hairbrush and comb. Why? Why would the housekeeping staff place it there? It completely freaked me out and isn’t something I’ll soon forget when traveling—I’ll definitely be placing very few items on the bathroom counter from now on. And I will always, always remember to put the do not disturb sign up—I don’t ever want housekeeping in my room again.
I had to call down to the front desk three times before someone finally showed up to pick up the toilet brush. I had to sanitize the bathroom counters myself with Clorox wipes I went and bought at the dollar store down the street (on the same shopping trip where I bought myself a new hairbrush and comb—all unplanned expenses). The front desk staff did apologize and did give me bonus Bonvoy points and a free breakfast voucher, but honestly, even two weeks later, I’m still just really freaked out by the whole experience and feel very distrustful of what goes on when housekeeping is in the room. I travel a lot and this is going to stay with me for a long time. Way to go Courtyard Grand Rapids.
翻译：关于我在大急流城万怡酒店的住宿，我该说些什么呢？它确实改变了我对客房服务的看法以及我住酒店的方式。
首先是基本情况——酒店很不错，停车也很方便。工作人员很友好，位置也很好——通过人行天桥很容易到达德沃斯中心，附近有很多很棒的餐厅。
让我感到最失望的是客房服务团队的糟糕经历。一天下午，我开完工作会议回到房间，正在刷牙，低头看到浴室柜台上放着一把马桶刷。现在我可以理解为什么会忘记了——人们都会犯错。但为什么马桶刷会放在柜台上呢？而且，它还放在我的梳子和梳子上面。为什么？客房服务人员为什么要把它放在那里？这让我非常害怕，旅行时我很快就会忘记这件事——从现在开始，我绝对不会在浴室柜台上放太多东西了。我会永远记得挂上“请勿打扰”的牌子——我再也不想让客房服务人员进房间了。
我不得不三次打电话到前台，才有人来拿马桶刷。我不得不自己用从街上一元店买的Clorox 湿巾给浴室的柜台消毒（就在购物之行中，我还给自己买了一把新梳子和梳子——都是计划外的开支）。前台工作人员确实道了歉，并给了我额外的Bonvoy 积分和一张免费早餐券，但说实话，即使过了两周，我仍然对整个经历感到非常害怕，对客房服务人员进房间时发生的事情感到非常不信任。我经常旅行，这件事会伴随我很长时间。大急流城万怡酒店干得好。
首先是基本情况——酒店很不错，停车也很方便。工作人员很友好，位置也很好——通过人行天桥很容易到达德沃斯中心，附近有很多很棒的餐厅。
让我感到最失望的是客房服务团队的糟糕经历。一天下午，我开完工作会议回到房间，正在刷牙，低头看到浴室柜台上放着一把马桶刷。现在我可以理解为什么会忘记了——人们都会犯错。但为什么马桶刷会放在柜台上呢？而且，它还放在我的梳子和梳子上面。为什么？客房服务人员为什么要把它放在那里？这让我非常害怕，旅行时我很快就会忘记这件事——从现在开始，我绝对不会在浴室柜台上放太多东西了。我会永远记得挂上“请勿打扰”的牌子——我再也不想让客房服务人员进房间了。
我不得不三次打电话到前台，才有人来拿马桶刷。我不得不自己用从街上一元店买的Clorox 湿巾给浴室的柜台消毒（就在购物之行中，我还给自己买了一把新梳子和梳子——都是计划外的开支）。前台工作人员确实道了歉，并给了我额外的Bonvoy 积分和一张免费早餐券，但说实话，即使过了两周，我仍然对整个经历感到非常害怕，对客房服务人员进房间时发生的事情感到非常不信任。我经常旅行，这件事会伴随我很长时间。大急流城万怡酒店干得好。
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