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Disheartening Experience at Fairfield Inn & Suites Marriott Detroit Canton
Fairfield Inn & Suites Detroit Canton的点评
点评：I recently stayed at the Fairfield Inn & Suites Marriott Detroit Canton and was met with conditions that deeply marred my experience. On the night of August 16, 2024, my initial room was far from the clean, welcoming space I anticipated. It was littered with hair in the bathroom, shower, and bedroom areas, and the trash bins had not been emptied from the previous occupant.
The hotel staff did accommodate a room change, which I initially thought was a considerate gesture. However, the following morning revealed a more distressing issue: ants infested our new room, leading to numerous bites. In an attempt to rectify the situation, housekeeping sprayed insecticide while we were still in the room, which was both disruptive and raised health concerns.
To make matters worse, the front desk informed us that management would not be available to discuss further actions until the afternoon. When I followed up, I was told a manager would only be available on Monday. Later in the day, I received a call from Sharon, a front desk agent, whose conduct was nothing short of unprofessional. She was rude, condescending, and outright combative. Our simple request for another room change and compensation was met with a blunt “that’s not gonna happen.”
Due to Sharon’s unwelcoming attitude, I decided to check out early. It’s disheartening to feel unvalued as a loyal guest of Marriott. I have taken photographs and videos as evidence of the unacceptable conditions we endured. It is with hope that this review prompts a swift and appropriate response to address these issues.
The hotel staff did accommodate a room change, which I initially thought was a considerate gesture. However, the following morning revealed a more distressing issue: ants infested our new room, leading to numerous bites. In an attempt to rectify the situation, housekeeping sprayed insecticide while we were still in the room, which was both disruptive and raised health concerns.
To make matters worse, the front desk informed us that management would not be available to discuss further actions until the afternoon. When I followed up, I was told a manager would only be available on Monday. Later in the day, I received a call from Sharon, a front desk agent, whose conduct was nothing short of unprofessional. She was rude, condescending, and outright combative. Our simple request for another room change and compensation was met with a blunt “that’s not gonna happen.”
Due to Sharon’s unwelcoming attitude, I decided to check out early. It’s disheartening to feel unvalued as a loyal guest of Marriott. I have taken photographs and videos as evidence of the unacceptable conditions we endured. It is with hope that this review prompts a swift and appropriate response to address these issues.
翻译：我最近住在底特律坎顿万豪费尔菲尔德套房酒店，遇到的情况严重破坏了我的体验。2024 年 8 月 16 日晚上，我最初住的房间远没有我预期的干净、温馨。浴室、淋浴间和卧室区域到处都是头发，前一位房客留下的垃圾桶也没有清空。
酒店工作人员确实安排了换房，我最初认为这是一个体贴的举动。然而，第二天早上发现了一个更令人不安的问题：蚂蚁侵扰了我们的新房间，导致多次被咬伤。为了纠正这种情况，客房服务人员在我们还在房间里时喷洒了杀虫剂，这既扰乱了秩序，又引发了健康问题。
更糟糕的是，前台告诉我们，管理层直到下午才会来讨论进一步的行动。当我跟进时，我被告知经理要到周一才有空。当天晚些时候，我接到了前台接待员 Sharon 的电话，她的行为简直是不专业的。她粗鲁、傲慢、好斗。我们只是要求换一间房并要求赔偿，但她却直截了当地说“这不会发生。”
由于 Sharon 态度冷淡，我决定提前退房。作为万豪的忠实客人，感觉自己没有受到重视，真是令人沮丧。我拍了照片和视频，作为我们遭受的不可接受的条件的证据。希望这篇评论能促使我们迅速做出适当的回应来解决这些问题。
酒店工作人员确实安排了换房，我最初认为这是一个体贴的举动。然而，第二天早上发现了一个更令人不安的问题：蚂蚁侵扰了我们的新房间，导致多次被咬伤。为了纠正这种情况，客房服务人员在我们还在房间里时喷洒了杀虫剂，这既扰乱了秩序，又引发了健康问题。
更糟糕的是，前台告诉我们，管理层直到下午才会来讨论进一步的行动。当我跟进时，我被告知经理要到周一才有空。当天晚些时候，我接到了前台接待员 Sharon 的电话，她的行为简直是不专业的。她粗鲁、傲慢、好斗。我们只是要求换一间房并要求赔偿，但她却直截了当地说“这不会发生。”
由于 Sharon 态度冷淡，我决定提前退房。作为万豪的忠实客人，感觉自己没有受到重视，真是令人沮丧。我拍了照片和视频，作为我们遭受的不可接受的条件的证据。希望这篇评论能促使我们迅速做出适当的回应来解决这些问题。
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