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Families beware
底特律坎顿希尔顿恒庭旅馆&套房酒店的点评
点评：I booked my stay a full month in advance of my stay with “Confirmed Connecting Rooms by Hilton” for our family of 6 (4 minors.) Upon check-in at 4pm, we were told that no connecting rooms were available for our stay but rooms should have been blocked out for us and a note would be left for the manager on Monday. (We stayed Sat-Mon). Feeling like we had no choice, we accepted the best they could do which was rooms across the hall from each other that frustratingly both had the capability to be connecting rooms. This change in our planned accommodations caused me to literally lose out on a night of sleep. Not ideal. On top of that, the hotel itself is old and loud. We could hear people walking, doors slamming, toilets flushing, even phones ringing in the rooms above and near us, all of which could be heard over the white noise machine I’d brought. One of our rooms had a VERY slow draining tub which basically made every shower a bath, and the other had sunflower seeds jammed into the air conditioning vents. The seating in the lobby area is beyond worn. Holes in the upholstery, sagging cushions, etc. This would never be my first choice for our family again. Especially when, upon check-out we learned that notes had NOT been left for management and the manager then decided the best course of action would be to blame ME for the room assignments, going so far as to condescendingly explain to me that rooms 319 and 320 are across the hall from each other while rooms that are both oddly or evenly numbered would be on the same side of the hall. Trust me, I’m aware. It’s not what I chose or what I wanted. When I asked for compensation for just one of the two rooms, I was told no and informed they “can’t do that.” I was told “well, you stayed here” as if the better option would have been to pay for the rooms that were “confirmed” (but not guaranteed!) and also drive around town with 4 kids to find somewhere that could actually offer adjoining rooms. In the end, I was given 10% off, which is not even enough to cover the room tax, and told to call the customer assistance number. They also offered points but could not tell me the amount of points or offer any confirmation that they would be issued. If you are traveling with a group or family, beware that your confirmation means nothing.
翻译：我在入住前整整一个月为我们一家 6 口（4 名未成年人）通过“希尔顿确认连通房”预订了住宿。下午 4 点办理入住时，我们被告知没有可供我们入住的连通房，但是应该为我们预留房间，并在周一给经理留下一张纸条。 （我们周六至周一住）。感觉我们别无选择，我们接受了他们能做的最好的事情，那就是大厅对面的房间，令人沮丧的是，两个房间都有能力连接房间。我们计划的住宿的改变导致我实际上失去了一个晚上的睡眠。不理想。最重要的是，酒店本身又旧又吵。我们可以听到人们走路的声音、关门的声音、冲厕所的声音，甚至我们楼上和附近的房间里的电话铃声，所有这些都可以通过我带来的白噪音机听到。我们的一个房间有一个排水非常慢的浴缸，基本上让每个淋浴都变成一个浴缸，而另一个房间的空调通风口里塞满了葵花籽。大堂区的座位已经破旧不堪。室内装潢上有洞，坐垫下垂等等。这永远不会再成为我家人的第一选择。尤其是在退房时，我们得知没有给管理层留下笔记，然后经理决定最好的行动方案就是把房间分配的责任归咎于我，甚至居高临下地向我解释 319 号房间和320 间房间位于大厅对面，而奇数或偶数编号的房间则位于大厅的同一侧。相信我，我知道。这不是我选择的，也不是我想要的。当我只要求对两个房间中的一间进行赔偿时，我被告知不可以，并被告知他们“不能这样做”。有人告诉我“好吧，你住在这里”，好像更好的选择是支付“已确认”的房间费用（但不能保证！），然后带着 4 个孩子开车在城里转一圈，寻找实际上可以提供毗邻服务的地方。房间。最后，我得到了10％的折扣，这甚至不足以支付房税，并告诉我拨打客户服务电话。他们还提供了积分，但无法告诉我积分的数量或提供任何将发放积分的确认。如果您与团体或家庭一起旅行，请注意您的确认毫无意义。
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