点评:I love Homewood Suites. usually this brand of staff is very nice and welcoming. The brand standard is to make your stay feel like a Home Away From Home. but it was the complete opposite for me. The man Checking me in was completely rude. i don’t know if he was a manager or just a regular front desk agent but it was a very tall and large white man. he made me feel very unwelcomed and uncomfortable. i didn’t even want to step foot into the front lobby, i never got breakfast, i always went through the back. i wanted to absolutely avoid any interaction with him. Everyone else was so nice.. i loved talking to the housekeepers, i loved the room. boston is amazing and my anniversary trip was great. I hope you guys can train your staff or if it the manager to have better hospitality because the hotel is gorgeous and all it’s lacking is the welcome feeling and kindness… hopefully that man can have a better day.
翻译:我喜欢 Homewood Suites。通常这个品牌的员工都非常友好和热情。品牌标准是让您有宾至如归的感觉。但对我来说却完全相反。为我办理入住手续的那个男人非常粗鲁。我不知道他是经理还是普通的前台接待员,但他是一个非常高大魁梧的白人。他让我感到非常不受欢迎和不舒服。我甚至不想踏进前厅,我从来没有吃过早餐,我总是从后面走。我绝对不想和他有任何互动。其他人都很好……我喜欢和客房服务员聊天,我喜欢房间。波士顿很棒,我的周年纪念之旅很棒。我希望你们可以培训你们的员工,或者培训经理,让他们有更好的款待,因为这家酒店很漂亮,唯一缺少的是欢迎的感觉和友善……希望那个人能过得更好。