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Unacceptable customer service
Giznikko
Unacceptable customer service
Storrowton Tavern & Carriage House的点评
点评：My husband and I were looking for a place where we could sit outside on a patio and have dinner.
I noticed some positive reviews regarding the patio at the Storrowton Tavern.
My husband called and made a reservation for the patio.
When we were arrived, we were told by the hostess that the patio was not open that it was under construction.
We decided to stay and eat inside. Our waiter was good, although I didn't care for my soup, the prime rib was good.
As I was leaving, I stopped and asked the hostess when the patio construction would be completed. She replied a couple of weeks.
As my husband and I returned to our car, we walked around the building, only to find that there were people sitting on the patio and being served.
I'm not sure why the hostess found it necessary to lie to us. Had she just said that she had made an error we would've understood that. Instead, she lied.
My husband called to speak with the manager on duty, l think her name was Alana. Again, instead of apologizing the manager became hostile and did not want to listen to what we had experienced.
We will not be going back.
If you work in customer service, you should realize that it is important to listen to your patrons and except responsibility when a mistake is made lying to your patrons is unacceptable.
I noticed some positive reviews regarding the patio at the Storrowton Tavern.
My husband called and made a reservation for the patio.
When we were arrived, we were told by the hostess that the patio was not open that it was under construction.
We decided to stay and eat inside. Our waiter was good, although I didn't care for my soup, the prime rib was good.
As I was leaving, I stopped and asked the hostess when the patio construction would be completed. She replied a couple of weeks.
As my husband and I returned to our car, we walked around the building, only to find that there were people sitting on the patio and being served.
I'm not sure why the hostess found it necessary to lie to us. Had she just said that she had made an error we would've understood that. Instead, she lied.
My husband called to speak with the manager on duty, l think her name was Alana. Again, instead of apologizing the manager became hostile and did not want to listen to what we had experienced.
We will not be going back.
If you work in customer service, you should realize that it is important to listen to your patrons and except responsibility when a mistake is made lying to your patrons is unacceptable.
翻译：我和丈夫正在寻找一个可以坐在露台外面吃晚餐的地方。
我注意到 Storrowton Tavern 的露台有一些正面评价。
我丈夫打电话预订了露台。
我们到达时，女主人告诉我们露台正在施工，所以露台没有开放。
我们决定留下来在里面吃饭。我们的服务员很好，虽然我不喜欢汤，但肋排很好吃。
我离开时，停下来问女主人露台什么时候能完工。她回答说几周后。
当我和丈夫回到车上时，我们在建筑物周围走了一圈，却发现有人坐在露台上接受服务。
我不确定女主人为什么觉得有必要对我们撒谎。如果她说她犯了一个错误，我们就会明白。相反，她撒了谎。
我丈夫打电话和值班经理谈话，我想她的名字是 Alana。再次，经理不但没有道歉，反而变得充满敌意，不想听我们讲述自己的经历。
我们不会再来了。
如果你从事客户服务工作，你应该意识到倾听顾客的意见很重要，当犯错时承担责任是不可接受的。
我注意到 Storrowton Tavern 的露台有一些正面评价。
我丈夫打电话预订了露台。
我们到达时，女主人告诉我们露台正在施工，所以露台没有开放。
我们决定留下来在里面吃饭。我们的服务员很好，虽然我不喜欢汤，但肋排很好吃。
我离开时，停下来问女主人露台什么时候能完工。她回答说几周后。
当我和丈夫回到车上时，我们在建筑物周围走了一圈，却发现有人坐在露台上接受服务。
我不确定女主人为什么觉得有必要对我们撒谎。如果她说她犯了一个错误，我们就会明白。相反，她撒了谎。
我丈夫打电话和值班经理谈话，我想她的名字是 Alana。再次，经理不但没有道歉，反而变得充满敌意，不想听我们讲述自己的经历。
我们不会再来了。
如果你从事客户服务工作，你应该意识到倾听顾客的意见很重要，当犯错时承担责任是不可接受的。
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