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Mobile Orderer Treated Like Nuisance
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Mobile Orderer Treated Like Nuisance
Wendy's的点评
点评：My son and I order takeout from Wendy’s almost every weekend. (I know it’s junk food, but he’s a teen, it’s his favorite, and it promotes time together, so…) We always use the Mobile App so that we can order our sandwiches how we want them with far fewer mistakes than verbal ordering. We’ve been doing this for awhile and have always had a good experience. The last time we went, however, was a different story. I pulled up to the drive through and gave my name for the Mobile order. The man asked me if we wanted to come in and pick it up. I was unshowered and in yoga pants. I ordered for drive through pick up because I WANTED drive through pick up. I declined to go inside and he said “ok, drive around.” I get to the window and he tells me to pull forward and someone would bring our food out. I did. Then we watched while every single car that was behind us in line was served and had left. When there were no more cars in the drive through, I waited for our food to be brought out. Nothing. Nothing. An ADDITIONAL 5 minutes past with NO ONE at the drive through and STILL our food wasn’t brought out. Finally, I went in - unshowered and in (essentially) pajamas - to find out where our food was. I was told it wasn’t ready yet!!! WHY did I lose my place in line just because I did a Mobile order???? It’s not like it was a huge order …. It was literally 2 $5 Biggie Bags and one extra cheeseburger! We were treated like we were a PITA when we literally didn’t order very much AND one would THINK a Mobile order should be EASIER when everything is written out rather than trying to type it in from verbal instructions. AND it is completely unprofessional that we should lose our place in line when we ordered before all the cars that were served before they even STARTED our order!!! Very poor customer relations. I really hope this isn’t indicative of how it’s going to be from now on because I really look forward to this bonding time with my son!!
翻译：我儿子和我几乎每个周末都会从 Wendy's 订外卖。 （我知道这是垃圾食品，但他是青少年，这是他的最爱，而且它促进了在一起的时间，所以……）我们总是使用移动应用程序，这样我们就可以按照我们想要的方式订购三明治，比口头订购的错误要少得多。我们已经这样做了一段时间，并且一直都有很好的经验。然而，我们最后一次去是另一回事。我把车停在车道上，并为移动订单提供了我的名字。那人问我要不要进来拿走。我没有洗澡，穿着瑜伽裤。我订购了驾车接送服务，因为我想要驾车接送服务。我拒绝进去，他说“好吧，开车转转。”我走到窗边，他告诉我往前开，然后会有人把我们的食物端出来。我做到了。然后我们看着排在我们后面的每一辆车都被送达并离开了。当车道上没有更多的汽车时，我等着我们的食物被端出来。没有什么。没有什么。额外的 5 分钟过去了，没有人开车经过，但我们的食物仍然没有被带出来。最后，我进去了 - 没有淋浴并且穿着（基本上）睡衣 - 找出我们的食物在哪里。我被告知它还没有准备好！！！为什么我只是因为移动订单而失去了排队的位置？？？？这不像是一个大订单......它实际上是 2 个 5 美元的 Biggie Bags 和一个额外的芝士汉堡！当我们真的没有点太多东西时，我们就像一个 PITA 一样被对待，而且当所有内容都写出来而不是试图从口头说明中输入时，人们会认为移动订单应该更容易。完全不专业的是，当我们在所有送达的汽车甚至还没有开始我们的订单之前就订购时，我们就失去了排队的位置！客户关系很差。我真的希望这并不代表从现在开始会怎样，因为我真的很期待与儿子的这段亲密时光！！
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