点评:I had reservations to stay at this motel July 24-26, 2024 but had to cancel them on May 19th as my family's plans to visit from Oregon had changed. Though their cancellation policy on both their website and their email to me clearly states: "No refunds unless written notice of cancellation is received by us, 14 days prior to your arrival. You will incur a $25.00 service charge on motel rooms when refund is permitted. Reservations made within 14 days of arrival are non-refundable.", I was charged a $50 cancellation fee and it took them weeks to finally process it only after I contacted Expedia (who I had booked through) three times. No explanation was given by Blue Sea as to why it a) took so long and b) why they charged double their cancellation fee.
I had been looking forward to my stay there but the next time I have plans to visit Cape Cod, I will definitely find someplace else to stay. This kind of customer service is deplorable.
翻译:我预订了 2024 年 7 月 24 日至 26 日入住这家汽车旅馆,但由于我家人从俄勒冈州前来参观的计划有变,我于 5 月 19 日不得不取消预订。虽然他们的网站和给我的电子邮件上的取消政策都明确规定:“除非我们在您抵达前 14 天收到书面取消通知,否则不予退款。如果允许退款,您将在汽车旅馆房间收取 25.00 美元的服务费。抵达前 14 天内的预订不可退款。”,我被收取了 50 美元的取消费,他们花了数周时间才最终处理,直到我联系了 Expedia(我通过他们预订)三次。Blue Sea 没有解释为什么 a) 花了这么长时间,b) 为什么他们收取双倍的取消费。
我一直期待着住在那里,但下次我计划去科德角时,我一定会找其他地方住。这种客户服务太糟糕了。