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Arrogant attitude
Chris G
Arrogant attitude
5 Corners Kitchen的点评
点评：Last night we dined at Five Corners, a local favorite. The restaurant was packed, as it was a Friday evening and the beginning of the weekend.
The service was incredibly slow, which seemed to be routed in the kitchen and was not a reflection of our server at all.
We ordered bread which took just over a half hour - as a result, we asked our server to please remove it from the bill, which he did.
The rest of our meals were also significantly delayed - far too long for a dinner. We asked the our server if he could please take something off our bill because the entire experience was less than optimal. He said he would “see what he could do.”
About 5 minutes later, the owner came out literally questioning our feedback and also saying “I don’t remember anything being delayed.” It was incredibly arrogant.
What he should have done is come out and said, “I am sorry for the service tonight and greatly value your comments and your business. We will be happy to take off one of your meals. We hope you will give us another chance and we look forward to serving you soon.”
Wouldn’t that have been better than to be snarky to a neighbor? This is the exact same reason we stopped going to Five Corners about five years ago - a very similar response from management who clearly could care less about their clientele.
Never again.
The service was incredibly slow, which seemed to be routed in the kitchen and was not a reflection of our server at all.
We ordered bread which took just over a half hour - as a result, we asked our server to please remove it from the bill, which he did.
The rest of our meals were also significantly delayed - far too long for a dinner. We asked the our server if he could please take something off our bill because the entire experience was less than optimal. He said he would “see what he could do.”
About 5 minutes later, the owner came out literally questioning our feedback and also saying “I don’t remember anything being delayed.” It was incredibly arrogant.
What he should have done is come out and said, “I am sorry for the service tonight and greatly value your comments and your business. We will be happy to take off one of your meals. We hope you will give us another chance and we look forward to serving you soon.”
Wouldn’t that have been better than to be snarky to a neighbor? This is the exact same reason we stopped going to Five Corners about five years ago - a very similar response from management who clearly could care less about their clientele.
Never again.
翻译：昨晚我们在当地人最喜欢的五角餐厅用餐。餐厅里挤满了人，因为那是周五晚上，也是周末的开始。
服务速度非常慢，这似乎是在厨房里进行的，根本不是我们服务器的反映。
我们点了面包，花了半个多小时 - 结果，我们要求服务员将其从账单中删除，他照做了。
我们剩下的饭菜也被大大推迟了——对于晚餐来说太长了。我们询问服务员是否可以从我们的账单中扣除一些东西，因为整个体验并不是最佳的。他说他会“看看他能做什么”。
大约 5 分钟后，业主出来询问我们的反馈，还说“我不记得有任何延误。”真是傲慢得令人难以置信。
他应该做的是出来说：“我对今晚的服务感到抱歉，并非常重视您的评论和业务。我们很乐意为您取消其中一餐。希望您再给我们一次机会，我们期待尽快为您服务。”
这不是比对邻居恶语恶语更好吗？这与我们大约五年前不再去五角的原因完全相同 - 管理层的反应非常相似，他们显然不太关心他们的客户。
再也不。
服务速度非常慢，这似乎是在厨房里进行的，根本不是我们服务器的反映。
我们点了面包，花了半个多小时 - 结果，我们要求服务员将其从账单中删除，他照做了。
我们剩下的饭菜也被大大推迟了——对于晚餐来说太长了。我们询问服务员是否可以从我们的账单中扣除一些东西，因为整个体验并不是最佳的。他说他会“看看他能做什么”。
大约 5 分钟后，业主出来询问我们的反馈，还说“我不记得有任何延误。”真是傲慢得令人难以置信。
他应该做的是出来说：“我对今晚的服务感到抱歉，并非常重视您的评论和业务。我们很乐意为您取消其中一餐。希望您再给我们一次机会，我们期待尽快为您服务。”
这不是比对邻居恶语恶语更好吗？这与我们大约五年前不再去五角的原因完全相同 - 管理层的反应非常相似，他们显然不太关心他们的客户。
再也不。
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