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Good food. Catastrophically bad service.
Elizabeth M
Good food. Catastrophically bad service.
Red Maple的点评
点评：*Epic* restaurant fail tonight.
Had reservations at Red Maple. Which - while chronically a little short-staffed - is usually enjoyable anyway.
Reservations were for 6:30. Arrived at 6:20.
There was a long line of folks waiting for their takeout, and the hostess was managing that plus seating folks. But after about 10 minutes we got seated.
No drinks menu. Missing a cutlery setup.
Nobody brought water.
After about 40 minutes I asked a bus person if we had a waiter assigned to put table, and she summoned someone. We ordered two glasses of wine, a Thai iced tea, and water for the table. Also 2 appetizers and 3 entrees.
After another 20 minutes, the wine, Thai iced tea, and one glass of water arrived. We asked for the additional water.
I poached a cutlery setup from a nearby table.
After about another 10 minutes, Neil’s and Marge’s entrees showed up. Mine did not, and we hadn’t seen our appetizers. Still no water. I flagged down our server - eventually - and asked about all the missing food, and about the water. Was assured they were on their way.
About 15 minutes later, Marge and N were almost finished eating. I gave up and went to the computer station where they entered orders, so that they HAD to recognize my existence, and asked to get my dinner to go, and asked for the check, and said we were parched and could we PLEASE get some water.
Someone finally brought water.
And eventually - almost two hours from when we arrived, long after N&M finished their dinner - I did receive my dinner, packaged to go. Note that they took nothing off the bill.
So I’m sitting at my dining room table alone, eating my Christmas dinner.
I understand that Christmas Day is batshit. I expected the kitchen to be slow. Maybe VERY slow. But that doesn’t explain forgetting my dinner, or sending out entrees before appetizers. And why did it take more than an hour to get WATER?
It’s a pity. I love their food. But it’s going to be a long time before I’m willing to return to Red Maple.
Had reservations at Red Maple. Which - while chronically a little short-staffed - is usually enjoyable anyway.
Reservations were for 6:30. Arrived at 6:20.
There was a long line of folks waiting for their takeout, and the hostess was managing that plus seating folks. But after about 10 minutes we got seated.
No drinks menu. Missing a cutlery setup.
Nobody brought water.
After about 40 minutes I asked a bus person if we had a waiter assigned to put table, and she summoned someone. We ordered two glasses of wine, a Thai iced tea, and water for the table. Also 2 appetizers and 3 entrees.
After another 20 minutes, the wine, Thai iced tea, and one glass of water arrived. We asked for the additional water.
I poached a cutlery setup from a nearby table.
After about another 10 minutes, Neil’s and Marge’s entrees showed up. Mine did not, and we hadn’t seen our appetizers. Still no water. I flagged down our server - eventually - and asked about all the missing food, and about the water. Was assured they were on their way.
About 15 minutes later, Marge and N were almost finished eating. I gave up and went to the computer station where they entered orders, so that they HAD to recognize my existence, and asked to get my dinner to go, and asked for the check, and said we were parched and could we PLEASE get some water.
Someone finally brought water.
And eventually - almost two hours from when we arrived, long after N&M finished their dinner - I did receive my dinner, packaged to go. Note that they took nothing off the bill.
So I’m sitting at my dining room table alone, eating my Christmas dinner.
I understand that Christmas Day is batshit. I expected the kitchen to be slow. Maybe VERY slow. But that doesn’t explain forgetting my dinner, or sending out entrees before appetizers. And why did it take more than an hour to get WATER?
It’s a pity. I love their food. But it’s going to be a long time before I’m willing to return to Red Maple.
翻译：*史诗*餐厅今晚失败了。
在红枫酒店预订了。尽管长期以来人手不足，但无论如何通常都是令人愉快的。
预订时间为 6:30。 6点20分到达。
外面排着长队等待外卖，女主人正在管理这一切，再加上座位。但大约10分钟后我们就坐下了。
没有饮料菜单。缺少餐具设置。
没有人带水。
大约 40 分钟后，我问公交车上的工作人员是否有指定服务员来放桌子，她叫了一个人。我们点了两杯酒、一杯泰式冰茶和餐桌水。还有2道开胃菜和3道主菜。
又过了20分钟，酒、泰式冰茶、一杯水就到了。我们要求额外的水。
我从附近的桌子上偷了一套餐具。
又过了大约 10 分钟，尼尔和玛吉的主菜就上来了。我的没有，我们也没有看到我们的开胃菜。还是没有水。最终，我向服务员打了招呼，询问了所有丢失的食物和水的情况。确信他们正在路上。
大约15分钟后，玛吉和N就快吃完了。我放弃了，去了他们输入命令的电脑站，这样他们就必须承认我的存在，并要求把我的晚餐带走，并要求结账，并说我们很渴，请给我们一些水。
终于有人送水了。
最终——距离我们到达近两个小时，N&M 吃完晚餐很久之后——我确实收到了我的晚餐，打包带走。请注意，他们没有从账单上扣除任何费用。
所以我独自坐在餐桌旁，吃圣诞晚餐。
我知道圣诞节很糟糕。我预计厨房会很慢。也许非常慢。但这并不能解释忘记我的晚餐，或者在开胃菜之前先送主菜的原因。为什么花了一个多小时才拿到水？
真遗憾。我喜欢他们的食物。但要过很长一段时间我才愿意回到红枫。
在红枫酒店预订了。尽管长期以来人手不足，但无论如何通常都是令人愉快的。
预订时间为 6:30。 6点20分到达。
外面排着长队等待外卖，女主人正在管理这一切，再加上座位。但大约10分钟后我们就坐下了。
没有饮料菜单。缺少餐具设置。
没有人带水。
大约 40 分钟后，我问公交车上的工作人员是否有指定服务员来放桌子，她叫了一个人。我们点了两杯酒、一杯泰式冰茶和餐桌水。还有2道开胃菜和3道主菜。
又过了20分钟，酒、泰式冰茶、一杯水就到了。我们要求额外的水。
我从附近的桌子上偷了一套餐具。
又过了大约 10 分钟，尼尔和玛吉的主菜就上来了。我的没有，我们也没有看到我们的开胃菜。还是没有水。最终，我向服务员打了招呼，询问了所有丢失的食物和水的情况。确信他们正在路上。
大约15分钟后，玛吉和N就快吃完了。我放弃了，去了他们输入命令的电脑站，这样他们就必须承认我的存在，并要求把我的晚餐带走，并要求结账，并说我们很渴，请给我们一些水。
终于有人送水了。
最终——距离我们到达近两个小时，N&M 吃完晚餐很久之后——我确实收到了我的晚餐，打包带走。请注意，他们没有从账单上扣除任何费用。
所以我独自坐在餐桌旁，吃圣诞晚餐。
我知道圣诞节很糟糕。我预计厨房会很慢。也许非常慢。但这并不能解释忘记我的晚餐，或者在开胃菜之前先送主菜的原因。为什么花了一个多小时才拿到水？
真遗憾。我喜欢他们的食物。但要过很长一段时间我才愿意回到红枫。
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