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Great food but poor communication among staff about an elevator issue
Keith W
Great food but poor communication among staff about an elevator issue
Pinstripes的点评
点评：First, let me say the food was great! My wife had the Salmon dinner and it was very good albeit the sauce was a bit spicy for her taste. My pork chop was really good including the vegetables that were both flavorful and well cooked.
The service was less than OK. It took a long time to get a table even though there were plenty available. Wait staff took a long time to show up, but were friendly.
The BIG problem was how they handled my wife getting stuck in the elevator. This was when we first arrived and the main restrooms are upstairs. My wife went looking and signs directed her to the elevator to the second floor, which is probably 25-30 feet up. She got stuck for about 8 minutes and had to hit the call button. The other buttons did nothing. No one talked to her - only static noises. But eventually it opened again on the first floor. She had texted me for help and I had sent a hostess when I got it. They apologized and we were seated while my wife climbed the stairs to get to the main restrooms since the family one on the first floor was busy. We told our waitress about it and that we would like to talk to the manager because one did not come and talk to us. He came at the end of our meal after we asked again. He had NOT been made aware and he was very apologetic and asked if he could do anything for us. We did not ask for anything and when the check came, they had NOT comped us for anything. It is clear that they are not communicating with each other.
Otherwise the ambiance is good.
Just before we left, I walked back to the restrooms and the two people in front of me got directed by a waitress to ride the elevator up to the restrooms. It did not appear to us that they tested it so I guess they just didn't believe us. Be wary of this place because they don't seem to take an elevator that stops and traps people with no obvious call for help mechanism working as something to be concerned about.
The service was less than OK. It took a long time to get a table even though there were plenty available. Wait staff took a long time to show up, but were friendly.
The BIG problem was how they handled my wife getting stuck in the elevator. This was when we first arrived and the main restrooms are upstairs. My wife went looking and signs directed her to the elevator to the second floor, which is probably 25-30 feet up. She got stuck for about 8 minutes and had to hit the call button. The other buttons did nothing. No one talked to her - only static noises. But eventually it opened again on the first floor. She had texted me for help and I had sent a hostess when I got it. They apologized and we were seated while my wife climbed the stairs to get to the main restrooms since the family one on the first floor was busy. We told our waitress about it and that we would like to talk to the manager because one did not come and talk to us. He came at the end of our meal after we asked again. He had NOT been made aware and he was very apologetic and asked if he could do anything for us. We did not ask for anything and when the check came, they had NOT comped us for anything. It is clear that they are not communicating with each other.
Otherwise the ambiance is good.
Just before we left, I walked back to the restrooms and the two people in front of me got directed by a waitress to ride the elevator up to the restrooms. It did not appear to us that they tested it so I guess they just didn't believe us. Be wary of this place because they don't seem to take an elevator that stops and traps people with no obvious call for help mechanism working as something to be concerned about.
翻译：首先，让我说食物很棒！我的妻子吃了三文鱼晚餐，虽然酱汁对她来说有点辣，但味道很好。我的猪排真的很棒，包括既美味又煮熟的蔬菜。
服务不太好。尽管有很多空位，但还是花了很长时间才拿到一张桌子。等待工作人员花了很长时间才出现，但很友好。
最大的问题是他们如何处理我妻子被困在电梯里的情况。这是我们第一次到达的时候，主要的洗手间在楼上。我的妻子去看了，指示牌指示她乘电梯到二楼，大概有 25-30 英尺高。她被困了大约 8 分钟，不得不按下呼叫按钮。其他按钮什么也没做。没有人和她说话——只有静电噪音。但最终它在一楼又开了。她给我发短信寻求帮助，我收到后就派了一位女主人来。他们道歉了，我们就座了，而我的妻子爬楼梯去主洗手间，因为一楼的家庭很忙。我们告诉我们的女服务员这件事，我们想和经理谈谈，因为没有人来和我们谈谈。我们再次询问后，他在我们用餐结束时来了。他没有被告知，他非常抱歉，并问他是否可以为我们做任何事情。我们没有要求任何东西，当支票来的时候，他们没有补偿我们任何东西。很明显，他们没有相互通信。
否则气氛很好。
就在我们离开之前，我走回洗手间，我前面的两个人在女服务员的指示下乘电梯去了洗手间。在我们看来，他们似乎没有测试过它，所以我猜他们只是不相信我们。警惕这个地方，因为他们似乎不会乘坐电梯来阻止和困住没有明显求助机制的人，这是值得关注的事情。
服务不太好。尽管有很多空位，但还是花了很长时间才拿到一张桌子。等待工作人员花了很长时间才出现，但很友好。
最大的问题是他们如何处理我妻子被困在电梯里的情况。这是我们第一次到达的时候，主要的洗手间在楼上。我的妻子去看了，指示牌指示她乘电梯到二楼，大概有 25-30 英尺高。她被困了大约 8 分钟，不得不按下呼叫按钮。其他按钮什么也没做。没有人和她说话——只有静电噪音。但最终它在一楼又开了。她给我发短信寻求帮助，我收到后就派了一位女主人来。他们道歉了，我们就座了，而我的妻子爬楼梯去主洗手间，因为一楼的家庭很忙。我们告诉我们的女服务员这件事，我们想和经理谈谈，因为没有人来和我们谈谈。我们再次询问后，他在我们用餐结束时来了。他没有被告知，他非常抱歉，并问他是否可以为我们做任何事情。我们没有要求任何东西，当支票来的时候，他们没有补偿我们任何东西。很明显，他们没有相互通信。
否则气氛很好。
就在我们离开之前，我走回洗手间，我前面的两个人在女服务员的指示下乘电梯去了洗手间。在我们看来，他们似乎没有测试过它，所以我猜他们只是不相信我们。警惕这个地方，因为他们似乎不会乘坐电梯来阻止和困住没有明显求助机制的人，这是值得关注的事情。
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