点评:Dirty room, crumbs all over the floor, hair in the bathroom. When I opened the sofa bed, under the cushions were more crumbs and some full-sized Cheetos. There were no linens, blankets, or pillows for the sofa bed, just an empty bag in the closet. Management scheduled one person to man the desk when the hotel was full. I got to vacuum the crumbs myself with the hotel vacuum while the front desk staff member tried to find bedding. None if it mattered because the sofa bed wouldn't open. I spent a very uncomfortable night on the hard sofa with about 1.5 feet of sleeping space. The people upstairs were yelling, running, and jumping off beds until well after midnight so I probably wouldn't have slept well anyway. The front desk staff called their room and admitted to me that they could hear the noise over the phone, but apparently, there was nothing they could do.
This hotel has been going downhill over the past few years. We've stayed here a number of times as we visit St. Mary's four or more times each year for swim meets. I will be taking this hotel off our list permanently. Please be advised that their manager will not contact you even after the staff promises they will be in touch. Choice Hotels will tell you it's not their problem and hang up on you when you ask for help. There is a reason this is one of the lowest-priced hotels in the area.
翻译:房间很脏,地板上到处都是面包屑,浴室里有头发。当我打开沙发床时,垫子下面还有更多的面包屑和一些全尺寸的奇多。沙发床上没有床单、毯子或枕头,壁橱里只有一个空袋子。管理层安排一个人在酒店客满时值班。我用酒店的吸尘器自己吸走面包屑,而前台工作人员则试图找到床上用品。这根本不重要,因为沙发床打不开。我在硬沙发上度过了一个非常不舒服的夜晚,大约有 1.5 英尺的睡眠空间。楼上的人一直大喊大叫、跑来跑去、从床上跳下来,直到午夜过后,所以我可能无论如何都睡不好。前台工作人员打电话给他们的房间,承认他们在电话里听到了噪音,但显然他们无能为力。
这家酒店在过去几年里一直在走下坡路。我们每年都会来圣玛丽四次或以上参加游泳比赛,因此在这里住过很多次。我将永远从我们的名单上删除这家酒店。请注意,即使工作人员承诺会与您联系,他们的经理也不会与您联系。精品酒店会告诉您这不是他们的问题,当您寻求帮助时会挂断您的电话。这家酒店是该地区价格最低的酒店之一,这是有原因的。