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The Last Time I will ever utilize an IHG Hotel and Resort
Holiday Inn Express La Plata By IHG的点评
点评：We regularly utilize the Holiday Inn Express for our annual National Prayer Garden event. Your support and quality are understanding, and your service has always been above average.
However, last month, (September7-11) a new clerk Jennifer Wallace inserted herself into our booking process as the point of contact. In the past Pam had always provided superb service as our Point of Contact. This new clerk Jennifer Wallace was impatient, inconsiderate, and appeared confused most of the time which resulted in an overall poor customer service experience. The disorganization was so much so that it resulted in a an overcharge and then a subsequent refusal to refund the overcharge. That's a bad business look!
Given some coaching, an additional training perhaps Jennifer Wallace could develop the civility and consideration necessary for success in your business and to provide an exceptional customer service experience moving forward. However, we will not be utilizing any IHG Hotels or Resorts in the future as a result.
However, last month, (September7-11) a new clerk Jennifer Wallace inserted herself into our booking process as the point of contact. In the past Pam had always provided superb service as our Point of Contact. This new clerk Jennifer Wallace was impatient, inconsiderate, and appeared confused most of the time which resulted in an overall poor customer service experience. The disorganization was so much so that it resulted in a an overcharge and then a subsequent refusal to refund the overcharge. That's a bad business look!
Given some coaching, an additional training perhaps Jennifer Wallace could develop the civility and consideration necessary for success in your business and to provide an exceptional customer service experience moving forward. However, we will not be utilizing any IHG Hotels or Resorts in the future as a result.
翻译：我们定期利用智选假日酒店举办年度全国祈祷花园活动。您的支持和质量值得理解，您的服务始终高于平均水平。
然而，上个月（9 月 7 日至 11 日）一位新店员詹妮弗华莱士作为联系人加入了我们的预订流程。过去，Pam 作为我们的联络点一直提供一流的服务。这位新店员 Jennifer Wallace 不耐烦、不体贴，而且大部分时间都显得很困惑，这导致整体客户服务体验很差。这种混乱是如此之大，以至于导致多收费用，随后拒绝退还多收费用。这是一个糟糕的商业形象！
给予一些指导和额外的培训，也许詹妮弗·华莱士可以培养您业务成功所必需的礼貌和考虑，并提供卓越的客户服务体验。但是，我们将来不会因此使用任何 IHG 酒店或度假村。
然而，上个月（9 月 7 日至 11 日）一位新店员詹妮弗华莱士作为联系人加入了我们的预订流程。过去，Pam 作为我们的联络点一直提供一流的服务。这位新店员 Jennifer Wallace 不耐烦、不体贴，而且大部分时间都显得很困惑，这导致整体客户服务体验很差。这种混乱是如此之大，以至于导致多收费用，随后拒绝退还多收费用。这是一个糟糕的商业形象！
给予一些指导和额外的培训，也许詹妮弗·华莱士可以培养您业务成功所必需的礼貌和考虑，并提供卓越的客户服务体验。但是，我们将来不会因此使用任何 IHG 酒店或度假村。
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