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Less than par after the move to new location. :(
Quest3278610****
Less than par after the move to new location. :(
Everlasting Life Vegan Restaurant的点评
点评：I don't usually write reviews. I visited ELife today in their new location. I noticed new faces/workers which was fine at first. But as I continued w/my order (mac/cheese, sweet potatoes/maple glazed drumettes) I noticed I only got 4 drumettes rather than the usual 6 and in a much much smaller container. The food was not overflowing the container and the lid clearly did not fit even after adjusting the drumettes. It was a much cheaper container than the ones prior to their move. Also, the workers offered for me to pay for a bag to which I told them the food would fall out. What I didn't like was that they spoke in Spanish when I advised them of the mishap... I speak Spanish, but didn't let on and let them talk about me basically being a disgruntled customer. I love my Hispanic bros/sis but the customer service was not what it was prior to the move. There was another young lady (African American) and when I mentioned the changes...I was advised it was inflation. I understand inflation but to reduce the amount of food, keeping the price the same, provide less than adequate customer service and using much cheaper containers...the total experience was just not what I was used to. I used to be greeted with a smile and over the top wonderful customer service by some amazing employees! The experience just made the food a little less appealing. I will still come, but definitely not as much as I used to. We are obviously paying for the new building they are in, and that's ok, but say that and keep the other important areas the way they were. Also, shifting to your native language to talk about people is a no, no especially in this day/age where a lot of people are bilingual. I'd recommend a little more training in that area.
翻译：我一般不写评论。我今天参观了 ELife 他们的新地点。我注意到新面孔/工人，一开始还不错。但当我继续点菜（通心粉/奶酪、红薯/枫糖釉面鸡腿）时，我注意到我只得到了 4 个鸡腿，而不是通常的 6 个，而且放在一个小得多的容器中。即使在调整鼓形后，食物也没有溢出容器，而且盖子显然也没有合上。这是一个比搬迁之前便宜得多的集装箱。另外，工人们提出要我付钱买一个袋子，我告诉他们食物会掉出来。我不喜欢的是，当我向他们报告这次事故时，他们用西班牙语说话……我会说西班牙语，但没有透露出来，让他们谈论我基本上是一个心怀不满的顾客。我爱我的西班牙裔兄弟/姐妹，但客户服务与搬家之前不同。还有另一位年轻女士（非裔美国人），当我提到这些变化时......我被告知这是通货膨胀。我理解通货膨胀，但要减少食物数量，保持价格不变，提供不够充分的客户服务并使用便宜得多的容器……总的体验不是我习惯的。我曾经受到一些出色的员工的微笑和一流的客户服务的欢迎！这次经历只是让食物变得不那么有吸引力了。我仍然会来，但绝对不会像以前那么多。显然，我们正在为他们所在的新建筑付费，这没关系，但要这么说，并保持其他重要区域的原样。此外，用母语来谈论别人是不可以的，尤其是在当今很多人都会说双语的时代。我建议在该领域进行更多培训。
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