拥有或管理这家酒店？ 免费获取您的详情页以便回复点评、更新资料或者进行其他操作。
下载App
资质规则
旅行
账户
Avoidable unforced error
Jonathan B
Avoidable unforced error
Morton's The Steakhouse的点评
点评：I’ve been coming to the Hyatt Regency Hotel in Bethesda for 30 years and have had meals at the Morton’s Steakhouse in their lobby since they opened. Pretty much high end steakhouses are pretty consistent. Good food, good service and you pay for that. It’s their brand contract and what customers expect. My experience was anything but that. I sat at an outside bar table and it took about 15 minutes before the overworked waitress even recognized that I was there. I then ordered a Caesar Salad and medium rare lamb chops and ended up getting well done lamp-chops but that wasn’t recognized for another 15 minutes after I had finished my salad. I was completely ignored and left hungry and disappointed/ upset. This was a fait a complis, an expected outcome from a poorly orchestrated experience that was completely avoidable. This experience left me disappointed with the Morton brand. The manager Brian Carroll, came over to apologize and I applaud him for that but he should have comped the meal to ensure loyalty. He fell short. This is not the way a high class restaurant should treat it’s clients.
翻译：我来贝塞斯达的凯悦酒店已经 30 年了，自从他们开业以来，我就在他们大堂的莫顿牛排馆吃过饭。几乎所有高端牛排馆都非常一致。美味的食物，良好的服务，你为此付出代价。这是他们的品牌合同和客户的期望。我的经历不过如此。我坐在外面的吧台旁，过了大约 15 分钟，劳累过度的女服务员才认出我在那里。然后我点了一份凯撒沙拉和三分熟的羊排，最后做得很好的羊排，但在我吃完沙拉后又过了 15 分钟才被认出来。我完全被忽视了，感到饥饿和失望/沮丧。这是既成事实，是完全可以避免的精心策划的体验的预期结果。这次经历让我对莫顿品牌感到失望。经理 Brian Carroll 过来道歉，我为此为他鼓掌，但他应该补餐以确保忠诚。他功亏一篑。这不是高级餐厅对待顾客的方式。
© 2026 Tripadvisor 版权所有。
部分照片由 VFM Leonardo 提供。
TripAdvisor公司对外部网站的内容一概不负责。优惠价格中不含税和其他费用。
ICP证：沪B2-20200433
沪ICP备20013175号
沪公网安备31010502005427号鹰程信息技术（上海）有限公司
