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5 star hotel put me in 2 star room
缅因州悬崖屋酒店的点评
点评：The property is beautiful, but the service and quality fall far short of 5-star standards.
Our first room was unacceptable—stained carpet (maybe dried up blood?), mold in the shower, and peeling paint on the ceiling. No attentive staff should have cleared this room for guests, yet we were charged $800/night. Hours later, we were moved to another room down the hall. Unfortunately, it was a connecting room with thin walls and poor soundproofing, so we were woken up every morning at 6:30 a.m. by screaming children in the adjacent room. To be fair, that part wasn’t the hotel’s fault—they don’t control kids—but it was still unfortunate for my wife and me.
I raised the issue of the first room with the manager and hotel director, who never proactively reached out. When I requested that one night be removed from our bill, I was told no—because it was supposedly my fault for not switching rooms sooner, even though the new room wasn’t ready before our on-site dinner at Tiller (which was excellent). Instead, I was offered a $150 room service credit. I declined because I found it insulting.
The second room was clean and in good condition, which made it clear the first room should never have been assigned. Paint doesn’t peel overnight. Mold doesn’t grow in a day. They knowingly placed us in a substandard room.
In the end, we traded mold and filth for 6:30 a.m. wake-ups. A very disappointing stay at a hotel that claims to be luxury. The director eventually offered to comp our meal at Tiller (slightly more than $150), which I found to be unacceptable but accepted under duress because I didn’t want to spend my vacation fighting. Still, the right thing to do would have been to remove a night from our stay, given they tried unsuccessfuly to pass off an inferior product.
They should be embarrassed. They claimed room 515 would be improved—so if you get it, inspect it thoroughly… or bring flip-flops for the shower and carpet.
Our first room was unacceptable—stained carpet (maybe dried up blood?), mold in the shower, and peeling paint on the ceiling. No attentive staff should have cleared this room for guests, yet we were charged $800/night. Hours later, we were moved to another room down the hall. Unfortunately, it was a connecting room with thin walls and poor soundproofing, so we were woken up every morning at 6:30 a.m. by screaming children in the adjacent room. To be fair, that part wasn’t the hotel’s fault—they don’t control kids—but it was still unfortunate for my wife and me.
I raised the issue of the first room with the manager and hotel director, who never proactively reached out. When I requested that one night be removed from our bill, I was told no—because it was supposedly my fault for not switching rooms sooner, even though the new room wasn’t ready before our on-site dinner at Tiller (which was excellent). Instead, I was offered a $150 room service credit. I declined because I found it insulting.
The second room was clean and in good condition, which made it clear the first room should never have been assigned. Paint doesn’t peel overnight. Mold doesn’t grow in a day. They knowingly placed us in a substandard room.
In the end, we traded mold and filth for 6:30 a.m. wake-ups. A very disappointing stay at a hotel that claims to be luxury. The director eventually offered to comp our meal at Tiller (slightly more than $150), which I found to be unacceptable but accepted under duress because I didn’t want to spend my vacation fighting. Still, the right thing to do would have been to remove a night from our stay, given they tried unsuccessfuly to pass off an inferior product.
They should be embarrassed. They claimed room 515 would be improved—so if you get it, inspect it thoroughly… or bring flip-flops for the shower and carpet.
翻译：酒店很漂亮，但服务和质量远达不到五星级标准。
我们的第一个房间简直令人无法接受——地毯上满是污渍（可能是干涸的血迹？），淋浴间里有霉菌，天花板上的油漆都剥落了。没有哪个细心的工作人员应该把这个房间清理干净，让我们入住，结果却要收我们每晚800美元。几个小时后，我们被换到了走廊尽头的另一个房间。不幸的是，那是一间连通房，墙壁很薄，隔音效果很差，所以我们每天早上6:30都会被隔壁房间里孩子的哭闹声吵醒。平心而论，这部分不是酒店的错——他们管不了孩子——但对我和我妻子来说，这仍然是一个不幸的体验。
我向酒店经理和主管反映了第一个房间的问题，但他们从未主动联系过我。我要求把一晚的房费从账单中扣除，却被拒绝了——理由是我没有早点换房间，尽管新房间在我们去蒂勒酒店享用晚餐（那顿晚餐非常棒）之前还没准备好。结果他们给了我150美元的客房服务抵扣额。我拒绝了，因为我觉得这太侮辱我了。
第二个房间干净整洁，条件也很好，这说明第一个房间根本不该被安排。油漆剥落不是一夜之间就能完成的，霉菌也不是一天长出来的。他们明知故犯地把我们安排在一个不达标的房间里。
最后，我们用霉菌和污秽换来了早上6:30的起床。在一家自称豪华的酒店里，这次住宿体验非常令人失望。酒店经理最终提出免费为我们在蒂勒酒店用餐（略高于150美元），我觉得这难以接受，但迫于压力，我还是接受了，因为我不想把假期都花在争吵上。尽管如此，鉴于他们试图冒充劣质产品却未能成功，正确的做法应该是取消我们一晚的住宿。
他们应该感到羞愧。他们声称515房间会得到改善——所以如果你入住了，一定要彻底检查一下……或者带上人字拖，方便淋浴和地毯。
我们的第一个房间简直令人无法接受——地毯上满是污渍（可能是干涸的血迹？），淋浴间里有霉菌，天花板上的油漆都剥落了。没有哪个细心的工作人员应该把这个房间清理干净，让我们入住，结果却要收我们每晚800美元。几个小时后，我们被换到了走廊尽头的另一个房间。不幸的是，那是一间连通房，墙壁很薄，隔音效果很差，所以我们每天早上6:30都会被隔壁房间里孩子的哭闹声吵醒。平心而论，这部分不是酒店的错——他们管不了孩子——但对我和我妻子来说，这仍然是一个不幸的体验。
我向酒店经理和主管反映了第一个房间的问题，但他们从未主动联系过我。我要求把一晚的房费从账单中扣除，却被拒绝了——理由是我没有早点换房间，尽管新房间在我们去蒂勒酒店享用晚餐（那顿晚餐非常棒）之前还没准备好。结果他们给了我150美元的客房服务抵扣额。我拒绝了，因为我觉得这太侮辱我了。
第二个房间干净整洁，条件也很好，这说明第一个房间根本不该被安排。油漆剥落不是一夜之间就能完成的，霉菌也不是一天长出来的。他们明知故犯地把我们安排在一个不达标的房间里。
最后，我们用霉菌和污秽换来了早上6:30的起床。在一家自称豪华的酒店里，这次住宿体验非常令人失望。酒店经理最终提出免费为我们在蒂勒酒店用餐（略高于150美元），我觉得这难以接受，但迫于压力，我还是接受了，因为我不想把假期都花在争吵上。尽管如此，鉴于他们试图冒充劣质产品却未能成功，正确的做法应该是取消我们一晚的住宿。
他们应该感到羞愧。他们声称515房间会得到改善——所以如果你入住了，一定要彻底检查一下……或者带上人字拖，方便淋浴和地毯。
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