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Sometimes good, sometimes disappointing
Relax0091632****
Sometimes good, sometimes disappointing
Wolfes Gourmet Burger的点评
点评：My husband and I go to Wolfe's regularly, especially for breakfast. However, within a week, our view on this restaurant has changed drastically - and not for the better. We had been looking at the dinner menu and I commented that they served a 10oz steak for £24.99, which is an awesome price. A week later, we were presented with a new menu and the same size steak had gone up to £29.99. £5 within a week?? I appreciate hospitality businesses are finding it tough cost wise but - and here's a newsflash to the manager - so are your customers!! Hoisting prices that much is just criminal and certainly isn't exactly enticing me to go there for dinner anymore. Also, for whatever reason, a very popular breakfast item, tater tots, was taken off the menu. Why? When I asked the staff I could tell they weren't happy with the decision and I have to wonder if the manager actually listens to feedback from staff and customers alike. I'm beginning to think he doesn't. Speaking of staff, I have to say they have always been lovely, very helpful and accommodating and they make our dining experience all the more enjoyable. Come on, manager, get your act together and learn how to do proper marketing by actually listening to people!!
翻译：我和丈夫经常去Wolfe's餐厅，尤其是早餐。然而，不到一周，我们对这家餐厅的看法就彻底改变了——而且并没有变得更好。我们之前一直在看晚餐菜单，我评论说他们10盎司的牛排只要24.99英镑，这价格太划算了。一周后，他们给我们提供了新的菜单，同样大小的牛排涨到了29.99英镑。一周就涨5英镑？？我理解餐饮业在成本方面面临困境，但是——我得告诉经理一个好消息——你们的顾客也一样！！涨价幅度这么大简直是犯罪，而且肯定不会再吸引我去那里吃晚餐了。此外，不知何故，菜单上一款非常受欢迎的早餐菜品——炸薯球——被下架了。为什么？我问了员工，听得出他们对这个决定并不满意，我不禁怀疑经理是否真的听取了员工和顾客的反馈。我开始觉得他没有。说到员工，我不得不说他们一直都很友善，乐于助人，而且很随和，让我们的用餐体验更加愉快。经理，加油，好好学习一下如何通过认真倾听顾客的声音来做好营销！
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