点评:We have went here for years, every week and it has been going downhill for a while now. The food has been getting more and more hit or miss and it's like they don't have a set standard at all in there. Sometimes even the sauces you get with your starter is wildly inconsistent, there has been times I have gotten sauce as thick as road tar and other times it's like water. How can it be this bad?
They had 2 people on today working and the staff were more concerned making cocktails for a table of shrill harpies than even taking our drink order or meal order. They didn't even look at us for 20 minutes until I stood up and looked around to see where everyone was. After a while someone came over and we just ended up leaving in disgust, I don't understand how they can have this bad of an attitude or be that incompetent. To be fair they are under staffed and clearly under trained, but just being nice doesn't cut it, you need to be professional too even in a diner style restaurant like that. Customers behave like scum in there sometimes and shout all over the restaurant, and the staff do nothing either, it's like a zoo in there. The cleanliness is something to be desired too as I have been handed menus with food and sauce stuck to them before. It's just not a good experience.
They got around £50-£60 from us a week as we tried to get down and get something to eat once a week to get out of the house, but it will be the last time we ever go. We weren't expecting special treatment but they served other people that came after us too, when we are regulars that come in every week, we were treated with contempt lol. They obviously don't need the business then and would rather serve ignorant people that laugh at the top of they're lungs. Just a pathetic experience and I'll save that £60 a week and go somewhere else. Find somewhere else, and not Sugar Rays as they own that too apparently.
翻译:我们每周都来这里,但现在已经走下坡路了。食物越来越不稳定,好像他们根本没有固定的标准。有时甚至连开胃菜的酱汁都不一致,有时我吃到的酱汁像沥青一样浓稠,有时又像水一样。怎么会这么糟糕?
今天他们只有两个人在工作,员工更关心为一桌尖声叫嚷的人调制鸡尾酒,而不是接受我们的饮料或餐点订单。20 分钟内他们甚至都没有看我们一眼,直到我站起来环顾四周看看大家都在哪里。过了一会儿,有人过来了,我们最后只好厌恶地离开了,我不明白他们怎么会有这么糟糕的态度或这么无能。公平地说,他们人手不足,显然培训不足,但光是友善是不够的,即使在这样的小餐馆,你也需要专业。那里的顾客有时表现得像渣滓,在餐厅里大喊大叫,员工也无所作为,那里就像动物园一样。清洁度也有些不足,因为我以前拿到的菜单上粘着食物和酱汁。这不是一个好的体验。
他们每周从我们这里收取大约 50-60 英镑,因为我们每周都想去吃点东西,以便出门,但这将是我们最后一次去那里了。我们并没有期待特殊待遇,但他们也为在我们之后来的其他人提供服务,当我们是每周都来的常客时,我们受到了轻蔑的对待,哈哈。他们当时显然不需要生意,宁愿为那些放声大笑的无知的人服务。这只是一次可悲的经历,我会每周省下 60 英镑,去别的地方。找别的地方,不要去 Sugar Rays,因为显然他们也拥有这家餐厅。