I WILL NEVER STAY HERE AGAIN EVEN IF IT IS THE ONLY PLACE ON EARTH!
Fairfield by Marriott Inn & Suites Ruston的点评
点评:WE ARRIVED EARLY AND WERE TOLD BEFORE TIME WE COULD CHECK IN EARLY! THEY LIED GOT TO THE HOTEL AT 10A WE WERE TOLD 3P FOR CHECK-IN NO EXCEPTIONS! WE WENT BACK BEFORE 3 TWICE AND WERE TOLD 3P FOR SURE! GOT BACK AT 3P AND THE ROOMS WERE NOT READY WE FOUND OUT THE MAID CLEANING FOR THE DAY WAS NOT PLACING ROOMS IN CLEAN STATUS AFTER SHE CLEANED AND NEITHER DID THE FRONT DESK CLERK MAKE AN EFFORT TO MAKE OUR FAMILY FEEL WELCOME! WE WERE TOLD ROLLING BEDS WOULD BE AVAILABLE FOUND OUT $25 EXTRA (FRONT DESK CLEARK SAID SHE WOULD CALL THE MANAGER TO APPROVE COMPLIMENTARY BEDS AFTER ALL OF THE HASSLE JUST TO CHECK IN THAT NEVER HAPPENED)! AFTER ALL OF THE RUDE CUSTOMER SERVICE! NO GOOD CUSTOMER SERVICE! BROWN RINGS IN THE TUBS AND TOILETS AND BREAKFAST WAS SOOOO NASTY! THE ELEVATOR WAS SO RAGGEDY EVERY TIME YOU RODE IT UP OR DOWN IT MADE A NOISE AS IF IT WAS ABOUT TO STOP! NEVER WILL I STAY HERE AGAIN! WE WERE HERE FOR A FAMILY REUNION. THE WORST MISTAKE THE HOTEL ROOMS WERE VERY OVERPRICED AND DIRTY! NEVER HAD CLEANED TOWELS WE ASKED AND WERE TOLD THEY WERE IN THE WASHER! THEIR CHECK-OUT TIME IS 12N BUT THE HOTEL IS NOT BIG ENOUGH TO ALLOW THIS LATE CHECK OUT THEY NEED A EARLY CHECK OUT LIKE 11A TO GET READY FOR THE AFTERNOON CHECK-IN!
翻译:我们很早就到了,却被告知可以提前入住!他们撒谎说我们 10 点就到了酒店,却被告知下午 3 点才能入住,没有例外!我们两次在 3 点之前回去,却被告知肯定是下午 3 点!我们下午 3 点回来,房间还没有准备好,我们发现当天的清洁女工在打扫完房间后并没有将房间打扫干净,前台工作人员也没有努力让我们一家人感到受欢迎!我们被告知可以提供折叠床,结果发现要多付 25 美元(前台清洁人员说,在办理入住手续时经过这么多麻烦之后,她会打电话给经理批准提供免费床,但从来没有发生过)! 所有这些粗鲁的客户服务! 一点也不好的客户服务! 浴缸和厕所里都是棕色的环,早餐太难吃了! 电梯太破旧了,每次你上下电梯时,它都会发出噪音,好像它要停下来一样! 我再也不会住在这里了! 我们来这里是为了家庭团聚。最糟糕的错误是酒店房间价格过高而且很脏!我们问了他们,他们从来没有清洗过毛巾,他们说毛巾在洗衣机里!他们的退房时间是晚上 12 点,但酒店不够大,不能允许这么晚退房,他们需要提前退房,比如早上 11 点,为下午的入住做好准备!