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Joanna V
Stay AWAY!!!!
我们的住宿套房 - 卡温顿曼德维尔的点评
点评：It was the worst experience ever. The pictures on the website make it look clean. We arrived very late around 11pm with two very sleepy kids after a long drive. As soon as we walked the room had the worst smell ever. I started getting nauseous but it was already so late there wasn’t much we could do. We checked the bed for bed bugs as we do at every hotel we go to, just in case and it was clear. Kids could go to sleep. We had to sleep with the windows open because of the smell. The carpets were so dirty, mold in the shower, carpet by the kitchen was torn so thankfully we noticed it before someone got hurt because the metal was sticking out. There was trash under the beds, stains all over the skirt of the beds (which we didn’t see til the morning time), and while my husband was using the bathroom, nasty water dripped on his head! We talked to the front desk and the guy couldn’t move us rooms because no manager was there and I guess no rooms available. We went to get our luggage and came back down because we couldn’t stay there another night. The smell was so potent! We have been emailing the manager since woke up and no response, they had my husband come back next day and still no manager because they don’t work in the weekends but both front desk people put “notes” down. We called today again because still no response and front desk said there were no notes and they had us checking out Sunday even though we turned keys in Saturday. They are ignoring us… I say this because the GM has been commenting on reviews as of June 3 and we have been emailing her since Saturday the 1st.
Update-
They responded stating that we did not make a request for a room change nor that we filed a complaint. The person working Saturday afternoon June 1st is who stated he had put notes in and had called someone. We turned in our keys that afternoon and booked a different hotel and now they are saying we didn’t check out til the next day. I would suggest to look to their cameras around 5pm. The way it’s being handled it is absolutely ridiculous.
Update-
They responded stating that we did not make a request for a room change nor that we filed a complaint. The person working Saturday afternoon June 1st is who stated he had put notes in and had called someone. We turned in our keys that afternoon and booked a different hotel and now they are saying we didn’t check out til the next day. I would suggest to look to their cameras around 5pm. The way it’s being handled it is absolutely ridiculous.
翻译：这是最糟糕的经历。网站上的图片看起来干净整洁。我们开车走了很长一段路后，晚上 11 点左右才抵达，带着两个昏昏欲睡的孩子。我们一走进房间，房间里就弥漫着难闻的气味。我开始感到恶心，但已经很晚了，我们无能为力。我们像去的每家酒店一样，检查了床上是否有臭虫，以防万一，结果没有臭虫。孩子们可以睡觉了。因为有气味，我们不得不开着窗户睡觉。地毯太脏了，淋浴间有霉菌，厨房旁边的地毯被撕破了，幸好我们在有人受伤之前注意到了，因为金属露了出来。床下有垃圾，床裙上到处都是污渍（我们直到早上才看到），我丈夫上厕所时，脏水滴到了他的头上！我们和前台谈过了，那个人不能给我们换房间，因为没有经理在那里，我想也没有空房了。我们去拿行李，然后又回来了，因为我们不能再住一晚了。气味太浓了！我们醒来后就一直给经理发邮件，但没有回复。他们让我丈夫第二天再来，经理还是没来，因为他们周末不上班，但前台的两位工作人员都留下了“纸条”。我们今天又打电话了，因为仍然没有回复，前台说没有纸条，他们让我们周日退房，尽管我们周六交了钥匙。他们无视我们……我这么说是因为总经理从 6 月 3 日开始就一直在评论评论，我们从 1 日星期六开始就给她发邮件。
更新-
他们回复说我们没有提出换房要求，也没有提出投诉。6 月 1 日星期六下午工作的人说他已经留下了纸条并打电话给了某人。那天下午我们交了钥匙，预订了另一家酒店，现在他们说我们第二天才退房。我建议在下午 5 点左右查看他们的摄像头。处理方式简直太荒谬了。
更新-
他们回复说我们没有提出换房要求，也没有提出投诉。6 月 1 日星期六下午工作的人说他已经留下了纸条并打电话给了某人。那天下午我们交了钥匙，预订了另一家酒店，现在他们说我们第二天才退房。我建议在下午 5 点左右查看他们的摄像头。处理方式简直太荒谬了。
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