点评:My wife and I spent two nights in the jacuzzi suite. We concluded our stay feeling very disappointed and ripped off by Trisha, the manager.
Communication is a huge issue with this B&B. When we arrived, the building felt abandoned and we weren't sure we were at the right place. I had been instructed to text Trisha when I was close to arriving which I had done to ensure someone would be there to check us in. I had to call her and wait outside of the building for a worker. This individual did not make us feel welcome and simply gave us our bill, keys to the room, and showed us where the room was. He didn't offer a tour or any information and seemed to be in a hurry to leave us in the abandoned building.
The room was very tired despite being the most expensive. There is a 20+ year old TV in the room that is so small and far from the bed, it isn't usable. The minifridge was very loud and would kick on randomly in the middle of the night waking us up. There are mirrors everywhere in the room and bathroom which was odd. The mattress is old, uncomfortable and placed on a piece of plywood. We expected there to be information about the plantation and recommended things to do / places to eat in a folder in the room, but there was nothing.
There is no working wifi at the B&B. I found the wifi router in the hallway outside of the room, but it appeared to be very old and was restarting itself over and over. I had to contact Trisha and she gave me the wifi password for the restaurant. Unfortunately, this wifi barely worked and our devices would disconnect from it regularly.
When we checked in, there was a handwritten note that there would be no breakfast served to us because the staff was off for the holiday. We were discounted $7.50 per person per day as a result which is a pretty meager consolation. I was surprised that Trisha did not mention this when I booked the B&B and wish we would have been told ahead of time.
We also booked the room with a jacuzzi tub. The tub itself was dirty when we checked in. It had hair, dirt, and an oily grime that we tried to clean up before using with little success. After filling up the tub, we attempted to turn on the jets with no luck. I contacted Trisha who said "actually, it's a soaking tub only." She offered no apologies and made no attempt to remedy the issue. This is blatant false advertising by the B&B. The shower also had a broken hot water handle which was sitting on the shelf next to the showerhead and there were no tissues in the tissue box.
I tried reaching out to Trisha about all of our complaints and issues with the stay and she ignored me. Do yourself a favor and stay anywhere else. We did not feel safe here and it is a huge waste of money.
翻译:我和我的妻子在按摩浴缸套房里住了两晚。我们结束了我们的住宿,感到非常失望,并被经理 Trisha 欺骗了。
沟通是这家住宿加早餐旅馆的一个大问题。当我们到达时,感觉这座建筑被遗弃了,我们不确定自己来对地方了。我被指示在快要到达时给 Trisha 发短信,我这样做是为了确保有人在那里为我们办理入住手续。我不得不打电话给她,然后在大楼外面等工人。这个人并没有让我们感到受欢迎,只是给了我们账单、房间钥匙,并向我们展示了房间的位置。他没有提供旅游或任何信息,似乎急于将我们留在废弃的建筑物中。
尽管是最贵的房间,但房间还是很旧。房间里有一台 20 多年的旧电视,太小而且离床太远,无法使用。迷你冰箱声音很大,会在半夜随机启动,把我们吵醒。房间和浴室里到处都是镜子,这很奇怪。床垫很旧,不舒服,放在一块胶合板上。我们希望在房间的文件夹中有关于种植园的信息和推荐的活动/吃饭的地方,但什么也没有。
B&B 没有可用的 wifi。我在房间外面的走廊里找到了 wifi 路由器,但它看起来很旧,并且一遍又一遍地重新启动。我不得不联系 Trisha,她给了我餐厅的 wifi 密码。不幸的是,这个 wifi 几乎不能用,我们的设备会定期断开连接。
我们入住时,有一张手写的便条,因为工作人员放假,所以不会为我们提供早餐。结果,我们每人每天打折 7.50 美元,这是一个非常微薄的安慰。我很惊讶 Trisha 在我预订 B&B 时没有提到这一点,希望我们能提前被告知。
我们还预订了带按摩浴缸的房间。我们入住时浴缸本身很脏。它有毛发、污垢和油污,我们在使用前尝试清理干净,但收效甚微。装满浴缸后,我们试图打开喷气机,但没有成功。我联系了 Trisha,她说“实际上,它只是一个浸泡浴缸。”她没有道歉,也没有尝试解决这个问题。这是 B&B 公然的虚假广告。淋浴间的热水把手也坏了,它放在淋浴喷头旁边的架子上,纸巾盒里没有纸巾。
我试着就我们所有的投诉和住宿问题联系特丽莎,但她不理我。帮自己一个忙,留在其他任何地方。我们在这里感觉不安全,这是一种巨大的金钱浪费。