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Lovely food, terrible service
Hayley J
Lovely food, terrible service
The Boathouse at Farndon的点评
点评：Such a shame that the service lets this place down! Food was really tasty, fresh and well cooked, so compliments to the chef. After being seated in the restaurant and waiting 15 minute at our table without anyone asking us what we’d like to drink, we did our best to attract someone’s attention, with it being a very hot night and we were thirsty and tired of waiting. When we got our drinks there was then a long wait for our food order to be taken. It was not as though they were busy, there were only about 6 or 7 tables occupied. One waitress was only interested in talking to a couple of tables, one was family so spent ages chatting to them and the other table she knew. The same goes for Leonardo, he was only interested in fussing those he knew! The starter and main were served quick though. We did ask for another drink, which never arrived so had to ask again on the way to the toilet whether they had forgotten about it. After the mains were cleared away, we sat for 25 mins without anyone coming to ask if we would like a dessert or another drink and eventually got up and went to the bar and asked to pay as it looked like we weren’t getting any further service! We did mention this on requesting the bill, without receiving any apology or acknowledgement from the waitress just the bill. Clear to say they didn’t get a tip, and won’t be going back anytime soon.
翻译：服务太差了，真是太可惜了！食物真的很美味、新鲜、烹饪得当，厨师真是太棒了。在餐厅就座后，我们在桌边等了 15 分钟，都没人问我们想喝什么，我们尽力想引起别人的注意，因为那天晚上很热，我们又渴又等，等得不耐烦。拿到饮料后，我们又等了很久才有人来点餐。他们并不忙，只有大约 6 或 7 张桌子有人。一位女服务员只想和几桌客人聊天，其中一桌客人是一家人，所以花了很长时间和他们聊天，另一桌客人是她认识的。Leonardo 也是一样，他只对招呼认识的人感兴趣！不过开胃菜和主菜上得很快。我们确实要了另一杯饮料，但一直没送来，所以在去洗手间的路上我们不得不再次询问他们是否忘记了。主菜收拾完毕后，我们坐了25分钟，没人来问我们是否需要甜点或饮料。最后我们起身走到吧台结账，因为看起来好像没人再给我们服务了！我们结账的时候确实提到了这一点，但服务员没有道歉或确认，只是给了我们账单。很明显，他们没有收到小费，而且近期不会再来了。
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