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Horrible customer service esp from Julie the manager
Chris M
Horrible customer service esp from Julie the manager
Black Stallion Steakhouse的点评
点评：Worst customer service i have ever experienced in my life. Went here with my co workers and it took over an hr to get the food. One of our co workers had her 15yr old with her. Her meal was forgotten by the server. By the time the food arrived everyone else had already finished eating. Her steak was burnt and un edible. The server never came back until she asked who needed boxes and to give out the checks. I told the server the food was un edible and the $15 meal should be taken of my co workers bill. She came back and said all she could do was give a %20 employee discount. I asked for the manager and dived her of the situation. She said since she ate around the sides %20 was all she could do. Our group check was over %300 and she couldn’t take %15 off the bill. She was disrespectful and rude. I have never seen a manager or place respond or act this way when it was their mistake since they forgot her food to begin with. I will never be back. My family will never be back and if this is how this place treats customers when they screw up many will feel the same way I felt and they will continue to lose business. A person works hard for their money and when a business screws up they should own it and take care of it. That’s good customer service.
翻译：这是我一生中遇到过的最差的客户服务。我和同事一起来这里，等了一个多小时才拿到食物。我们的一位同事带着她 15 岁的孩子。服务员忘记了她的餐点。等食物送来时，其他人都已经吃完了。她的牛排烤焦了，不能吃了。服务员一直没有回来，直到她问谁需要餐盒并让服务员结账。我告诉服务员食物不能吃，15 美元的餐费应该从我同事的账单中扣除。她回来后说她所能做的就是给员工 20% 的折扣。我要求找经理，并向她说明情况。她说因为她吃得差不多了，所以她只能给 20%。我们团体账单超过 300%，她不能从账单中扣除 15%。她很无礼，很粗鲁。我从未见过经理或餐厅以这种方式回应或行动，这是他们的错误，因为他们一开始就忘记了她的食物。我再也不会回来了。我的家人永远不会再来这里了，如果这家店在顾客搞砸事情时就是这样对待顾客的，那么许多人都会有和我一样的感受，他们将继续失去生意。人们努力工作赚钱，当生意搞砸时，他们应该承担责任并处理好这件事。这才是好的客户服务。
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