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Surprisingly disappointed
巴兹敦万豪万枫套房酒店的点评
点评：My wife and I have stayed here before and enjoyed our stay tremendously. The hotel was in wonderful shape.
I am not a complainer but I was so disappointed in the service. I have been very loyal to Marriott, I am a lifetime titanium elite. Undoubtedly the greatest perk is the 4pm checkout.
I checked in on the app and requested a late checkout. When I checked in I verified a late checkout but she said she would check on it. Imagine our surprise when at 11:40 the cleaning lady was banging on our door. When I stuck my head out in the hallway she had already ducked out of view but another woman was there. I told her about the 4pm check out.
Momentarily the room phone rang. The front desk was calling to say they couldn’t give me a 4pm check out because they didn’t have any cleaners staying that late but would a 2pm do. What option did I have?
To make matters more frustrating the same cleaning lady started pounding on our door again at 1:40. This was after I game her a $5.00 tip.
I am disappointed in the process. If I used a mobile key I wouldn’t have even checked in at the front desk and there is nothing anywhere that says I need to verify a late checkout.
I was let down by this hotel. I know it’s not in keeping with Marriott’s world class service.
Do better.
I am not a complainer but I was so disappointed in the service. I have been very loyal to Marriott, I am a lifetime titanium elite. Undoubtedly the greatest perk is the 4pm checkout.
I checked in on the app and requested a late checkout. When I checked in I verified a late checkout but she said she would check on it. Imagine our surprise when at 11:40 the cleaning lady was banging on our door. When I stuck my head out in the hallway she had already ducked out of view but another woman was there. I told her about the 4pm check out.
Momentarily the room phone rang. The front desk was calling to say they couldn’t give me a 4pm check out because they didn’t have any cleaners staying that late but would a 2pm do. What option did I have?
To make matters more frustrating the same cleaning lady started pounding on our door again at 1:40. This was after I game her a $5.00 tip.
I am disappointed in the process. If I used a mobile key I wouldn’t have even checked in at the front desk and there is nothing anywhere that says I need to verify a late checkout.
I was let down by this hotel. I know it’s not in keeping with Marriott’s world class service.
Do better.
翻译：我和妻子以前在这里住过，非常享受这次住宿。酒店状况非常好。
我不是一个爱抱怨的人，但我对这里的服务非常失望。我一直是万豪酒店的忠实客户，我是终身钛金会员。毫无疑问，最大的福利是下午 4 点退房。
我在应用程序上登记入住并要求延迟退房。我登记入住时确认了延迟退房，但她说她会核实的。想象一下，当 11:40 清洁女工敲我们的门时，我们有多惊讶。当我把头探到走廊上时，她已经躲开了，但另一个女人在那里。我告诉她下午 4 点退房的事。
房间电话响了一会儿。前台打来电话说他们不能给我下午 4 点退房，因为他们没有清洁工待到那么晚，但下午 2 点可以。我有什么选择？
更令人沮丧的是，同一位清洁女工在 1:40 再次开始敲我们的门。这是我给她 5 美元小费之后说的。
我对整个过程感到失望。如果我使用移动钥匙，我甚至不会在前台办理入住手续，而且没有任何地方说我需要验证延迟退房。
这家酒店让我很失望。我知道这不符合万豪世界一流的服务。
做得更好。
我不是一个爱抱怨的人，但我对这里的服务非常失望。我一直是万豪酒店的忠实客户，我是终身钛金会员。毫无疑问，最大的福利是下午 4 点退房。
我在应用程序上登记入住并要求延迟退房。我登记入住时确认了延迟退房，但她说她会核实的。想象一下，当 11:40 清洁女工敲我们的门时，我们有多惊讶。当我把头探到走廊上时，她已经躲开了，但另一个女人在那里。我告诉她下午 4 点退房的事。
房间电话响了一会儿。前台打来电话说他们不能给我下午 4 点退房，因为他们没有清洁工待到那么晚，但下午 2 点可以。我有什么选择？
更令人沮丧的是，同一位清洁女工在 1:40 再次开始敲我们的门。这是我给她 5 美元小费之后说的。
我对整个过程感到失望。如果我使用移动钥匙，我甚至不会在前台办理入住手续，而且没有任何地方说我需要验证延迟退房。
这家酒店让我很失望。我知道这不符合万豪世界一流的服务。
做得更好。
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