点评:My husband is from Newton and we always stay at this hotel when visiting family friends for 12 years. This was the worst experience I have ever received thus far. There seems to be a change in management as a lot of small changes were noticed. There is always a women or 3 in the lobby talking and video chatting. Breakfast was subpar. The management staff has seemed to try to cut corners. The room was ok but our biggest issue was with the sofa. The pull out sofa was worn and opened (with much force) sat in a decline. To top it off the manager called me after checking out online accusing me of not having enough money to cover the charges. After going over both cards she had on file I noticed the expiration dates on the card was incorrect. She stated she was the manager and was very argumentative on my view of her accusatory tone towards us.
翻译:我丈夫来自牛顿,12 年来我们每次拜访亲朋好友时都会住在这家酒店。这是我迄今为止遇到的最糟糕的经历。管理层似乎发生了变化,因为我们注意到了很多小变化。大堂里总有一两个女人在说话和视频聊天。早餐质量很差。管理人员似乎在偷工减料。房间还可以,但我们最大的问题是沙发。折叠沙发已经磨损,打开时(用力很大),沙发已经倾斜。更糟糕的是,经理在我网上结账后打电话给我,指责我没有足够的钱来支付费用。我检查了她存档的两张卡后,发现卡上的有效期不正确。她说她是经理,并非常反驳我对她指责我们语气的看法。